Desktop Technician IV

Desktop Technician IV

Location: Mineral Point, WI (Onsite)
Pay Rate: $31.80/hr
Experience: 3-5 Years
Education: High School Diploma or Equivalent

Position Overview

We are seeking an IT Support Technician to provide hands-on desktop, server, network, and end-user support in a manufacturing environment. This role is 100% onsite and will support multiple facilities in the region. The ideal candidate will have experience with desktop support, computer imaging, printer troubleshooting, networking fundamentals, and customer-facing technical support.

Required Qualifications

• 3-5 years of IT support experience
• Desktop support and hardware troubleshooting experience
• PC imaging and deployment experience
• Printer support and troubleshooting
• Strong customer service and communication skills
• Basic networking knowledge including TCP/IP and switching
• Ability to work independently in an onsite support environment

Key Responsibilities

• Configure, deploy, image, and support desktop and laptop systems
• Troubleshoot hardware, software, printer, and connectivity issues
• Set up and monitor servers, UPS systems, and data closet equipment
• Monitor and report on server, network, and client health
• Assist with server maintenance, patching, agent installation, and troubleshooting
• Support network infrastructure activities including cable runs and port documentation
• Maintain accurate network IDF documentation and port mappings
• Escort and coordinate vendors performing maintenance activities
• Collaborate with plant personnel to ensure IT best practices are followed
• Provide day-to-day technical support across multiple sites as needed

Technical Environment

• Windows XP through Windows 11
• Windows Server 2008 through 2019
• Active Directory
• Antivirus and endpoint protection tools
• TCP/IP networking
• Network switches and common network devices
• Microsoft Office Suite
• Teams and SharePoint
• Remote Desktop
• Telnet and PuTTY
• Imaging, backup, and recovery software

Preferred Experience

• Manufacturing or plant-floor IT support
• Data center, IDF, or MDF support
• Server administration and maintenance
• Structured cabling and network documentation
• Multi-site support environments

Top Skills

Desktop Support | PC Imaging | Active Directory | Printer Support | Windows Support | Networking | TCP/IP | Switching | Hardware Troubleshooting | Customer Service | Server Support | Teams | SharePoint

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