Click here to see pdf job description DESKTOP TECHNICIAN II - INFORMATION TECHNOLOGY ApplyDESKTOP TECHNICIAN IICLASSIFICATION TITLE Desktop Support Technician II PURPOSE OF CLASSIFICATION Provides project planning and technical support to all County offices relating to network and telecommunications systems maintenance of personal computers telecommunications systems and network connectivity including software hardware networking and training. ESSENTIAL FUNCTIONSThe following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar related or a logical assignment for this classification. Other duties may be required and assigned. Meets with customers to plan coordinate and schedule installations repairs and modifications of various systems and equipment communicates with manufacturers and vendors for product information and technical advice on products. Plans designs and completes installation of network and telecommunications projects. Diagnoses and repairs problems related to personal computers terminals thin clients printers and other peripherals troubleshoots connectivity problems to the Ethernet switched network. Troubleshoots and repairs various types of telecommunications and electronic equipment. Determines feasibility of repairing or replacing equipment determines placement of faulty equipment for repair or return to vendor for credit ensures compatibility of networked equipment makes repairs to equipment. Provides information training and assistance to users regarding computer operations procedures problems software functions upgrades and other related issues. Installs personal computersinstalls personal computer software hardware and network adapters installs workstations and configures address settings installs standalone printers and printer software configures printers for use as system or session printer installs network software and configures ethernet adapters installs configures network printers. Installs repairs and maintains telecommunications systems and computer network cabling and termination telecommunications cabling and termination multimedia cabling and termination and various electronic devices associated with telecommunications systems. Designs installs repairs and troubleshoots closed circuit television and surveillance camera systems. Engineers installs and maintains multimedia systems used in areas such as meeting training and boardrooms. Plans and installs CAT5 computer network cabling in all County departments plans and installs twin ax computer network cabling where category 5 cabling may not be utilized works with team to pull cable inside walls ceilings and floors terminates cables with jacks and connectors. Installs repairs and maintains VoIP Voice over Internet Protocol and other telephone systems telephone media elevator emergency telephones audible and signaling devices and telephone sets installs repairs and maintains telecommunications lines from vendor demarcation to user end per established standards. Maintains a comprehensive and diverse knowledge of multiple computer operating systems and software programs which includes but is not limited to word processing spreadsheet database desktop publishing e-mail instant messaging networking client access communications Utilities diagnostic or other programs.Provides input andor performs research on equipment purchases. Tests and inspects parts and equipment for serviceability proper operations and compliance with departmental standards and reports problem situations as they arise. Maintains inventory of equipment supplies and parts initiates requests for newreplacement materials. Serves as a technical resource for department heads and their staff coordinates with System Administrators for the addition of new devices and changes in configurations coordinates computer repairs with softwarehardware vendors and vendor technical support personnel coordinates with departments on equipment needs orders repair services as needed. Prepares or completes various forms reports correspondence schedules logs work orders parts request forms system as-built documentation job proposals repair forms parts lists inventory reports supplemental forms standardization forms maintenance records diagrams or other documents. Receives various forms reports correspondence work orders schedules alarm accounts reports requests for proposal invoices partsmaterials lists flow charts diagrams blueprints serviceproduct bulletins catalogs policies standards service manuals technical documentation maps manuals reference materials or other documentation reviews completes processes forwards or retains as appropriate. Provides job proposals including cost and time estimates for services requested issues requests for proposal to identify vendors who can provide necessary equipment to complete projects at lowest cost meets with County staff to provide vendorcost information discuss options and answer questions. Provides after-hours on-call support on a scheduled rotation to assist users with technical problems involving equipment software or production to include using a computer at home to remote into the County network and making after-hours return trips into Information Technology facilities or other departments. Communicates with supervisor employees users other departments vendors outside companies the public and other individuals coordinates work activities reviews status of work exchanges information and resolves problems. Researches error messages in numerous software vendors website knowledge bases. Performs generalpreventive maintenance tasks necessary to keep vehicles equipment and tools in operable condition which may include inspecting equipment checking fluid levels replacing fuelfluids greasing equipment washingcleaning equipment and organizingcleaning shopwork areas monitors equipment operations to maintain efficiency and safety reports faulty equipment. Maintains an awareness of new products trends and advances in the profession reads professional literature attends workshops and training sessions as appropriate. ADDITIONAL FUNCTIONS Performs general front counter and Help Desk tasks such as answering telephone calls issuing parts issuing repaired equipment or generating work orders. Performs miscellaneous tasks as needed which may include purchasingpicking up partssupplies at local vendors or picking up paychecks or documentation. Provides assistance or backup coverage for other employees as needed. Performs other related duties as required. MINIMUM QUALIFICATIONS Associates Degree or equivalent of two 2 years of college courses in Information Technology Computer Engineering or closely related field supplemented by two 2 years previous experience andor training involving personal computer software personal computer installation and personal computer operations Bachelors Degree in Information Technology Computer Engineering or related field supplemented by one 1 year of experience preferred or any equivalent combination of education training and experience which provides the requisite knowledge skills and abilities for this job. Must possess and maintain a valid Georgia drivers license. Must provide and maintain a personal vehicle to use to conduct official County business which may include after-hours return trips. ADA COMPLIANCEPhysical Ability Tasks require the ability to exert moderate physical effort in moderate work typically involving some combination of stooping kneeling crouching and crawling and which may involve some lifting carrying pushing andor pulling of objects and materials of moderately heavy weight 20-50pounds. Tasks may involve extended periods of time at a keyboard or workstation. Sensory Requirements Some tasks require the ability to perceive and discriminate colors or shades of colors sounds depth and visual cues or signals. Some tasks require the ability to communicate orally. Environmental Factors Performance of essential functions may require exposure to adverse environmental conditions such as noise extremes machinery electric currents or traffic hazards. Clayton County Georgia is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. To download a copy of this job description click here.Position 118 Type INTERNAL & EXTERNALLocation INFORMATION TECHNOLOGYGrade GRADE 24Posting Start 12042025Posting End 12319999MINIMUM SALARY 58022.49share