Desktop Technician / ICT Technician

Job Title: Desktop Technician / ICT Technician (Onsite)

Location: Lewisville, TX (100% Onsite)
Shift: 24/7 environment – Shift environment 

Job Summary

We are hiring a Desktop Technician / ICT Technician to support a fast-paced 5G Smart Factory environment. This role involves hands-on troubleshooting of IT systems, hardware, software, and network connectivity in a production setting.

Key Responsibilities

• Provide first-level support for IT incidents, service requests, and user queries
• Troubleshoot hardware, software, and network issues
• Support LAN/WAN connectivity and physical network infrastructure
• Install, configure, and maintain desktops, laptops, printers, barcode scanners, and other peripherals
• Perform software installations, updates, and system configurations
• Prepare and deploy IT equipment for new users
• Manage and support Active Directory (user accounts, groups, access)
• Document incidents, resolutions, and procedures
• Escalate unresolved issues to higher-level support teams
• Provide support via phone, email, and in person
• Follow up with users to ensure issue resolution

Required Skills & Experience

• 3+ years of desktop support / help desk experience
• Strong troubleshooting skills (hardware, software, networking)
• Experience with Microsoft Office 365 (Outlook, Teams, etc.)
• Knowledge of iOS and Android device support
• Familiarity with Active Directory (user provisioning, permissions)
• Basic networking knowledge (LAN/WAN, routers, switches)
• Experience using command-line tools (ping, traceroute, nslookup)
• Excellent communication and customer service skills
• Ability to work in a 24/7 shift environment

Preferred Qualifications

• Experience in manufacturing or production environments
• Experience with SCCM (imaging, deployments, updates)
• Experience with network diagnostic tools (e.g., Fluke)
• Experience troubleshooting system failures (e.g., BSoD)

Work Environment

• 100% onsite role in Lewisville, TX
• Supporting a 24/7 production operation

What you didn’t know about us:

Competitive salary

Health, Dental and Vision Benefits

Short/Long Term Disability and Critical Care/Illness Protection

Life Insurance and Retirement Plans

Employee Assistance Program

With this position, you will get the opportunity to work with our game changing clients and further advance your already valuable experience in the telecom industry!

We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
 

We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
 

We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law.

For more information click Equal Employment Opportunity is the law.

You should know: Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process.

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