Desktop Technican - 20434 - Bloomberg
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Bloomberg
Desktop Technican
Location
New York
Business Area
Engineering and CTO
Ref #
10052228
Description & Requirements
Description & Requirements
The Employee Technology Support (ETS) team is seeking a Desktop Technician to deliver high quality 1st and 2nd line support across all Windows, Mac OS, desktops, laptops, mobile devices and event spaces. You will partner with our Service Specialists, Service Desk and mobile teams as the primary escalation point of contact for all remote and deskside internal technical related requests and incidents.
Mission
To deliver excellent employee centred technology support that improves how people work, through responsive service, trusted collaboration and continuous improvement.
What You'll Do:
Provide 1st and 2nd line support to all global employees for all remote and deskside related technical service requests
Deliver support that prioritises employee productivity and experience
Follow globally defined ETS workflows for incidents, requests, problems, and changes, ensuring consistent and reliable service delivery
Use dashboards and internal tools to prioritise and manage workload
Drive first time resolution and high quality ticket handling
Identify automation and efficiency opportunities
Contribute to and use the knowledge base; identify gaps and partner with Knowledge Management team
Knowledge of hardware related peripherals - Logitech, Ricoh, HP Poly, Lenovo, Zebra, Targus, Cisco
Effectively utilise access and support across AD, SCCM, InTune, Imaging, Citrix, Papercut, Streamline, Systrack, vSphere, O365, Webex, Zoom, MS Teams, Intune, Azure, CyberArk, ForeScout, ITLocate, JAMF, CUCM, ChatGPT, Gemini, CoPilot and related systems
Partner with the Service Desk, Service Specialists, Continuous Improvement and Product teams to drive service improvements
Supporting Collaboration and Event Spaces
You'll Need:
Passion for technology and enhancing the employee experience
Strong problem solving and time management skills
Ability to work in a fast paced global environment
Regional project execution
Focus on ownership, transparency and consistently doing what is right for our employees, team, and the business
Clear and effective communication skills
Root cause analysis - "Chase the why"
We'd Love to See:
Degree in Computer Science, Networking, IT Security or a similar field or similar industry experience
Knowledge of Cisco, Slack, Miro, JIRA and AV support
Familiarity with Python, PowerShell, or other scripting languages
ITIL v4 Foundation
CompTIA A+
Salary Range = 70,000 - 75,000 USD Annual + Benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.
We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation (exempt roles only), paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.
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Accommodations
Bloomberg provides reasonable adjustment/accommodation to individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format or using specialized equipment. To request an adjustment/accommodation to apply for a job, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for. We may share your information with a third party provider of accommodations services who may use this information to reach out to you for the purposes of accommodating your application.
Equal Opportunity
Bloomberg is an equal opportunity employer and prohibits discrimination in employment. It is Bloomberg's policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, self-identified or perceived sex, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy, childbirth or related medical conditions, or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (each, a "Protected Characteristic"). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics.
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