Desktop Support Technician

GDC IT Solutions is currently seeking a Desktop Support Technician in the Sewickley, PA area.

• Provideend-user support (onsite) for desktops, laptops, mobile devices
• Install, configure, and maintain Windows-based systems and enterprise applications
• Manage Active Directory including user provisioning, permissions, and offboarding
• Administer Office 365 / Azure AD, including mailbox creation and user management
• Support and maintain Exchange environments and email configurations
• Configure and manage network services including DNS and DHCP
• Perform hardware imaging, deployment, and lifecycle management of PCs and devices
• Troubleshoot and resolve issues related to printers, scanners, and third-party software
• Create and manage shared drives and file permissions
• Assist with network setup, including cabling, access points, and connectivity
• Maintain accurate IT inventory and asset tracking
• Support G Suite administration and Chromebooks (where applicable)
• Collaborate with internal teams and external clients to resolve technical issues
• Provide support in multi-site or remote environments when needed

• Associate degree in Information Technology, Network Administration, or related field (or equivalent experience)
• 2+ years of experience in desktop support or IT support roles
• Strong knowledge of:
  • Active Directory
  • Office 365 / Azure AD
  • Windows Server environments
• Experience with PC imaging, deployment, and hardware troubleshooting
• Excellent troubleshooting and problem-solving skills
• Strong communication and customer service abilities

Preferred Experience 

• Hands-on experience supporting 400+ user environments is a plus

• Knowledge of network infrastructure and Cisco hardware

• Experience supporting remote or field operations environments

What We Do: 

GDC IT Solutions (GDC) is a full-service Information Technology (IT) company that specializes in the areas of application development, multilingual service desk, desktop lifecycle management, project management, and IT consulting.

Why Work for GDC?

• Cutting Edge Technology and Innovation

• Career Growth Opportunities

• Employee-Centric Environment

• Comprehensive Benefits Package

• Holiday and Vacation

Equal Opportunity Workplace:

GDC is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. All qualified applicants will receive consideration for employment.

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