Desktop Support Technician

Crescens Inc.

Santa Fe, NM

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JOB DETAILS

SKILLS

Business Solutions, Communication Skills, Customer Support/Service, Desktop Administration, Desktop Environments, Desktop PC, Email Technology, Establish Priorities, File Server, Hardware Administration, Hardware Installation, Help Desk, Identify Issues, Knowledge Base, Laptop PC, Microsoft Active Directory, Microsoft Outlook, Microsoft Product Family, Microsoft Windows Operating System, Multitasking, Operating Systems, Perl Programming Language, Problem Solving Skills, Root Cause Analysis, Scripting (Scripting Languages), Service Level Agreement (SLA), ServiceNow, Software Configuration Management, Software Installation, System Integration (SI), Technical Support, Testing, Time Management, Unix Shell Programming, Windows PowerShell

LOCATION

Santa Fe, NM

POSTED

Today

Tittle: Desktop Support Technician
Location: Santa Fe, NM (onsite)
Duration: 12+ Months Contract

*****The position is full time, 40 hours On-Site, no remote option available.
Position Overview

This position will be on-site in Santa Fe, NM and provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities

Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
Support internal teams and collaborate with vendor support to resolve hardware and software issues
Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Required Skills:

Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
Strong troubleshooting skills across hardware, software, and basic networking issues
Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
Strong customer service and communication skills, with the ability to support both technical and non-technical users
Ability to prioritize tasks, multitask, and perform effectively in a fast- paced support environment

About the Company

Crescens Inc.

Crescens Inc. is an industry leader in providing IT staffing services and tailored workforce solutions to meet the demanding expectations and distinctive needs of clients across the United States and Canada. We have grown tremendously in the past years and have been applauded by our clients for the quality of workforce and the quick turnaround time. We have evolved from good service to great service and all management plans are geared towards quality.

Our vision is to be the best in Talent Acquisition and strive for excellence consistently by focusing on four performance dimensions; Quality, Efficiency, Cost and Risk. A satisfied client and candidate are the backbone to our continued success. Headquartered in New Jersey, we are a team with unique expertise to deliver exceptional results to our clients by setting benchmarks and establishing best practices.

COMPANY SIZE

20 to 49 employees

INDUSTRY

Computer/IT Services

FOUNDED

2002

WEBSITE

http://crescensinc.com/