Desktop Support Technician (PC Refresh & Deployment) - DST 26-09356

Job Title: Desktop Support Technician (PC Refresh & Deployment)
Location: Phoenix, AZ 85003
Job Type: Contract (4+ Months)

Job Summary

A leading organization is seeking a Desktop Support Technician to support a large-scale PC refresh and deployment initiative. This role involves deploying and configuring desktop and laptop systems, installing peripherals, troubleshooting technical issues, and providing onsite support to end users.

Key Responsibilities

• Deploy and configure Windows desktop and laptop systems
• Perform PC imaging, hardware setup, and peripheral installations
• Troubleshoot hardware, software, and network/connectivity issues
• Update service tickets, track IT assets, and maintain deployment documentation
• Provide onsite technical support and excellent customer service during deployments
• Ensure timely completion of refresh schedules and project milestones

Required Qualifications

• 3+ years of Desktop Support or PC Deployment experience
• Experience with Windows imaging, desktop hardware, and troubleshooting
• Basic knowledge of Active Directory
• Strong communication and customer service skills
• High School Diploma or GED
• Valid driver’s license (or ability to obtain one)
• Ability to pass a background check and fingerprinting

Preferred Qualifications

• Experience with enterprise or government desktop refresh projects
• Knowledge of tools such as SCCM, MDT, Intune, or Autopilot

Core Skills

• Desktop/Laptop Deployment
• Hardware & Software Troubleshooting
• Windows Imaging & Configuration
• IT Asset Management
• End-User Support
• Documentation & Ticketing Systems