Desktop Support Technician

Summary

We are seeking a highly motivated and customer-focused Desktop Support Technician to provide high-quality technical support to end users in a fast-paced, in-person environment.

The ideal candidate is personable, proactive, and confident working directly with employees to resolve technical issues. This role requires strong troubleshooting skills across hardware, software, and Microsoft technologies, along with the ability to deliver professional, white-glove support to internal users.

This position is ideal for someone who enjoys helping people, thrives in an interactive support environment, and takes pride in delivering an excellent end-user experience.

Key Responsibilities

Provide in-person and remote desktop support to end users, including desk-side troubleshooting and technical assistance

Install, configure, and maintain desktop and laptop hardware, peripherals, printers, and related equipment

Troubleshoot and support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office

Assist with user account management including password resets, access issues, and group permissions

Support Windows operating systems and endpoint devices

Respond to IT incidents and service requests through a ticketing system such as ServiceNow or similar platforms

Assist with endpoint and device management through modern management tools such as Intune or similar platforms

Troubleshoot basic networking issues including connectivity, VPN access, and wireless configuration

Maintain accurate documentation of support activities, troubleshooting steps, and resolutions

Collaborate with internal IT teams on projects, system upgrades, and technology rollouts

Act as a professional and approachable representative of the IT team when interacting with employees and internal stakeholders

Required Skills & Experience

2–5+ years of Desktop Support, Help Desk, or End-User Support experience

Strong experience supporting Windows operating systems

Hands-on experience troubleshooting Microsoft 365 / Office 365 applications

Experience with user account administration within Active Directory or Azure Active Directory

Familiarity with endpoint management tools such as Intune or similar device management platforms

Experience using IT ticketing systems such as ServiceNow, Jira Service Management, or similar tools

Basic understanding of networking concepts including TCP/IP, DNS, VPN, and wireless connectivity

Strong troubleshooting and problem-solving skills

Excellent communication and customer service skills with both technical and non-technical users

Professional, service-oriented mindset with the ability to work in a fast-paced support environment

Nice to Have

Experience supporting SharePoint Online

Executive or VIP support experience

Experience working in corporate or enterprise environments

Exposure to mobile device management (MDM)

Job Details

Job Type: Contract
Pay: $30.00 – $40.00 per hour
Expected Hours: 40 per week
Work Location: In Person

Benefits

Health insurance
Dental insurance

Experience Requirements

Customer support: 2–3 years preferred
Desktop support: 2–3 years required
Windows OS support: 2–3 years required

Location Requirements

Ability to commute to New York, NY