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Desktop Support Technician Jobs in USA, NY, New York | Rose International Job

Rose International

New York, NY

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JOB DETAILS
SALARY
$30–$36 Per Hour
JOB TYPE
Temporary
SKILLS
1st Level Support, 2nd Level Support, Administrative Skills, Artificial Intelligence (AI), Atlassian JIRA, Computer Servers, Computer Workstations, Corporate Policies, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Delivery Management, Desktop Administration, Desktop PC, Documentation, Enterprise Applications, Establish Priorities, Firewalls, Follow Through, Hardware Installation, Hardware Repair, Hardware Upgrades, Identify Issues, Information Systems/Technology IS/IT Administration, Laptop Hardware, Laptop PC, Mac Operating System, Malware, Manufacturing Data Management, Microsoft Product Family, Microsoft Windows System Administration, Network Systems, On Site Support, PC Hardware, PC Software, Printing, Problem Solving Skills, Remote Access, ServiceNow, Slack, Software Upgrades, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Delivery, Technical Support, Trouble Tickets, Viruses
LOCATION
New York, NY
POSTED
Today
•**Only qualified Desktop Support Technician candidates located near the New York, NY area to be considered due to the position requiring an onsite presence***Education: Technical Degree or related work experienceRequired Skills:Hands-on, on-site desktop support with junior-to-intermediate macOS troubleshooting, basic Windows 11 troubleshooting, and foundational knowledge for server room / network closet build-out Candidates should understand core networking concepts and terminology such as TCP/IP, DNS, DHCP, and firewalls Familiarity with collaboration tools such as Slack, Microsoft Teams, and Zoom is also important Preferred Skills:Experience with a ticketing system such as ServiceNow or Jira (or similar) is preferred Basic administration experience with Google Admin and Microsoft 365/O365 Admin is a plus Exposure to MDM and directory services (any of AirWatch/Workspace ONE, Intune, JamF, and/or AD-related products) is desired Interest in AI tools and strong motivation to learn and apply them in day-to-day support workflows is a plus)Description: The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems Maintains and implements desktop solutions in support of organizational business needs Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures Primary Responsibilities: Troubleshoot and replace laptop and PC hardware Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff Set up, maintain and troubleshoot Participate in IT Support queue which will result in assigning and prioritizing open issues Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues Perform server and desktop computer updates to safeguard from malicious viruses and malware Manage customer issues and requests by creating, tracking and documenting technical solutions Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks Build\deploy new workstations (desktops laptops)Install\upgrade hardware\software on Windows workstations Troubleshoot assigned tickets to determine if issue can be resolved or determine appropriate group for escalation Maintain positive relations through effective customer follow-up **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

R

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.roseint.com/

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