Desktop Support Technician Jobs in USA, CA, Mountain View | Rose International Job

Rose International

Mountain View, CA

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JOB DETAILS

SALARY

$30–$36 Per Hour

JOB TYPE

Temporary

SKILLS

1st Level Support, 2nd Level Support, Android, Apple Macs, Computer Servers, Computer Workstations, Corporate Policies, Customer Support/Service, Delivery Management, Desktop Administration, Desktop PC, Documentation, Enterprise Applications, Establish Priorities, Follow Through, Hardware Installation, Hardware Repair, Hardware Upgrades, Help Desk, Identify Issues, Laptop Hardware, Laptop PC, Malware, Microsoft Product Family, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Network Systems, PC Hardware, PC Software, Printing, Problem Solving Skills, Remote Access, Software Upgrades, Technical Delivery, Technical Support, Trouble Tickets, Viruses

LOCATION

Mountain View, CA

POSTED

25 days ago

•**Only qualified Desktop Support Technician candidates located near Mountain View, CA, will be considered due to the position requiring an onsite presence***Experience Required:3–5 years in a corporate desktop support/service desk environmentTicket handling: ability to follow up, track, and close tickets efficientlyBasic troubleshooting: hardware, software, and end-user issuesStrong customer support and communication skillsTechnical Environment:Mac-heavy environment (90%) – must be comfortable supporting macOSSome exposure to Windows PCs (10%)Mobile device support: Android & iOSSystems & Tools:Microsoft ExchangeActive DirectoryG Suite (Google Workspace)SlackServiceNow (or similar ticketing tools)Responsibilities: The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems Maintains and implements desktop solutions in support of organizational business needs Provides professional-level phone support to customers Performs all duties in accordance with company policies and procedures Troubleshoot and replace laptop and PC hardware Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to the next level of technical staff Set up, maintain and troubleshoot Participate in the IT Support queue, which will result in assigning and prioritizing open issues Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine the appropriate group for escalation Troubleshoot issues as 1st and 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues. Perform server and desktop computer updates to safeguard from malicious viruses and malware Manage customer issues and requests by creating, tracking and documenting technical solutions Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks Build/deploy new workstations (desktops, laptops) Install/upgrade hardware/software on Windows workstations Troubleshoot assigned tickets to determine if the issue can be resolved or determine the appropriate group for escalation Maintain positive relations through effective customer follow-up **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.roseint.com/

Desktop Support Technician Jobs in USA, CA, Mountain View | Rose International Job

Rose International

Mountain View, CA

About the Company

Rose International

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