Desktop Support Technician, IT Operations

Tesla is currently seeking a highly technical Desktop Support Technician to join our team onsite in Sparks, NV. The IT Services position within the IT Operations team will be on the front lines of Teslas IT systems support. As the face of IT, the Desktop Support Technician must have strong technical troubleshooting abilities, excellent communication skills, and be willing to interface with a combination of both technical and non-technical departments.

The primary tasks of this position will be to support endpoint issues, deliver exceptional customer service, collaborate across IT operations to improve processes, and complete projects. Provide onsite and remote support for computers and mobile devices. Troubleshoot hardware and software issues, primarily on Windows and MacOS. Some Linux experience is preferred.

Provide software support for general use and engineering applications, such as Autodesk products, Adobe Suite, O365, 3DX, Catia, and more. Utilize device management systems, including SCCM, Active Directory, Azure, JAMF, and Intune, to troubleshoot issues. Troubleshoot basic network issues on local endpoints, including DNS, DHCP, and VPN issues.

Create, edit, and improve technical articles and other procedures for systems at Tesla. Collaborate with other IT teams, like Asset Management, O365 Information Security, Desktop Engineering, and Network, to escalate and resolve enterprise-level issues. Manage day-to-day tickets and resolve issues within SLAs as defined by IT Operations policy. Take ownership of special projects, involve relevant teams, and ensure completion in a timely manner.

Minimum of 4 years of desktop support experience, including Windows, MacOS, and Linux experience preferred. Experience troubleshooting engineering applications preferred. Experience providing IT support in an enterprise environment utilizing Active Directory, Azure, and Exchange is also preferred.

Strong written and verbal communication skills are required, with the ability to communicate technical information in an easy-to-understand and professional manner. Excellent customer service skills, strong attention to details, and excellent follow-up are also essential.

Flexibility to work some nights and weekends is required.

Benefits

Along with competitive pay as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans with plan options, with 0 payroll deduction
• Family-building fertility adoption and surrogacy benefits
• Dental, including orthodontic coverage and vision plans, both with options with a 0 paycheck contribution
• Company Paid Health Savings Accounts (HSA) Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401k with employer match
• Employee Stock Purchase Plans and other financial benefits
• Company paid Basic Life AD&D Short-term and long-term disability insurance, with a 90-day waiting period
• Employee Assistance Program
• Sick and Vacation time
• Flex time for salary positions
• Accrued hours for Hourly positions and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits, including critical illness hospital indemnity accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program