Desktop Support Technician II

Kforce Inc.

New York, NY

JOB DETAILS
SALARY
$24–$34.53
SKILLS
1st Level Support, 2nd Level Support, Administrative Skills, Artificial Intelligence (AI), Atlassian JIRA, Computer Workstations, Corporate Policies, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Delivery Management, Desktop Administration, Desktop PC, Documentation, Enterprise Applications, Establish Priorities, Firewalls, Hardware Installation, Hardware Repair, Hardware Upgrades, Identify Issues, Laptop Hardware, Laptop PC, Legal, Mac Operating System, Manufacturing Data Management, Microsoft Product Family, Microsoft Windows System Administration, Network Systems, On Site Support, PC Hardware, PC Software, Printing, Remote Access, ServiceNow, Short Messaging Service (SMS), Slack, Software Upgrades, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Trouble Tickets
LOCATION
New York, NY
POSTED
1 day ago
A client with Kforce is seeking a Desktop Support Technician II to join their team. This is an onsite position in New York. Summary: The Desktop Support Technician installs, updates, and repairs personal computer hardware, software, and network service systems. Maintains and implements desktop solutions in support of organizational business needs. Provides professional-level phone support to customers. Performs all duties in accordance with company policies and procedures. Primary Responsibilities:
  • Troubleshoot and replace laptop and PC hardware
  • Perform hardware upgrades, hardware disposal, loaner program, asset inventory, software inventory, remote imaging, new hire setup, termination, relocation, remote and automated updates, and remote support
  • Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff
  • Set up, maintain and troubleshoot
  • Participate in IT Support queue which will result in assigning and prioritizing open issues
  • Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems; When appropriate, determine appropriate group for escalation
  • Troubleshoot issues as 1st 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues
  • Perform server and desktop computer updates to safeguard from malicious viruses and malware
  • Manage customer issues and requests by creating, tracking and documenting technical solutions
  • Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks
  • Build\deploy new workstations (desktops laptops)
  • Install\upgrade hardware\software on Windows workstations

Requirements:

  • Technical degree or related work experience
  • Hands-on, on-site desktop support with junior-to-intermediate macOS troubleshooting, basic Windows 11 troubleshooting, and foundational knowledge for server room/network closet build-out
  • Understand core networking concepts and terminology such as TCP/IP, DNS, DHCP, and firewalls
  • Experience with a ticketing system such as ServiceNow or Jira (or similar) is preferred
  • Basic administration experience with Google Admin and Microsoft 365/O365 Admin is a plus
  • Exposure to MDM and directory services (any of AirWatch/Workspace ONE, Intune, JamF, and/or AD-related products) is desired
  • Familiarity with collaboration tools such as Slack, Microsoft Teams, and Zoom is also important
  • Interest in AI tools and strong motivation to learn and apply them in day-to-day support workflows is a plus)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/