Desktop Support Technician II : 26-01421

This role requires a proactive Desktop Support Technician to provide comprehensive hardware, software, and network support for end-users. The ideal candidate will excel at troubleshooting, problem resolution, and managing IT support queues efficiently. This position is critical for maintaining daily business operations and ensuring a seamless technology experience for all employees.

Key Responsibilities:

• Install, update, and repair PC hardware, software, and network services.
• Troubleshoot and resolve desktop and enterprise application issues, printing, email, and connectivity problems.
• Manage IT support tickets from recognition to resolution, including escalation when necessary.
• Build, deploy, and image new workstations (desktops and laptops).
• Perform asset inventory, software inventory, and system updates to ensure security.

Must-Have Skills:

• Hands-on, on-site desktop support experience.
• Proficiency in macOS and Windows troubleshooting.
• Understanding of core networking concepts (TCP/IP, DNS, DHCP).

Domain/Industry Experience: Experience working in fast paced environment.