Desktop Support Technician

Masco Corporation

Farmingdale, NY

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JOB DETAILS

SALARY

$33–$35 Per Hour

SKILLS

Analysis Skills, Business Services, Business Transformation, Communication Skills, Computer Science, Computer Skills, Computer Workstations, Consulting, Cross-Functional, Customer Satisfaction, Customer Support/Service, Desktop Administration, Desktop PC, Documentation, Fortune 500 Customers, Genetics, Help Desk, IT Governance, Identify Issues, Industry Standards, Information Technology & Information Systems, Internet Security, Laptop PC, Maintain Compliance, Manufacturing Operations, Microsoft Windows System Administration, Multitasking, Network Administration/Management, Operating Systems, Operational Strategy, Operational Support, Presentation/Verbal Skills, Printing, Problem Solving Skills, Process Improvement, Regulatory Compliance, Risk Analysis, Sarbanes-Oxley Act (SOX), Systems Maintenance, Team Player, Technical Support, Technical Training, U.S. National Institute of Standards and Technology (NIST), Writing Skills

LOCATION

Farmingdale, NY

POSTED

30+ days ago

Description

Job location is in Farmingdale, NY The focus is on supporting site-level IT activities, providing technical and process expertise, and serving as a liaison between the Syracuse site and enterprise IT organizations. Duties and Responsibilities: • Support IT operations and activities at the Syracuse site, ensuring stability, compliance, and user satisfaction. • Act as a liaison between the Syracuse site and centralized IT organizations, communicating local needs and requirements. • Assist in implementing shared IT services, infrastructure systems, and standardized processes at the site. • Provide support for local IT contracts, service agreements, vendor interactions, and compliance activities. • Work with business leaders and IT partners to recommend solutions that improve site efficiency and operational effectiveness. • Support IT compliance activities, including audits, risk assessments, user access reviews, and security controls. • Assist with IT documentation, reporting, and planning related to the site’s technology environment. • Ensure adherence to regulatory and industry standards including NIST 800-171/800-53, SOX, and other cybersecurity frameworks. • Provide technical and administrative IT support such as troubleshooting, system maintenance, and end user assistance. • Perform other duties as assigned. Job Knowledge, Skills and Abilities: • Strong communication skills with the ability to collaborate across teams. Solid understanding of IT operations in a manufacturing or defense environment. • Experience serving as a liaison between business functions and IT organizations. • Ability to contribute effectively to projects and cross-functional initiatives. • Familiarity with compliance and cybersecurity frameworks including NIST 800-171/800-53 and SOX. • Strong analytical and problem-solving abilities. • Ability to manage multiple priorities in a dynamic site environment. • Excellent written and verbal communication skills. • Experience with IT documentation, governance, and reporting. • Help Desk calls from company user base • Resolves all Level One end-user problems • Identify, evaluate and solve end-user workstation problems • Support and train end-users in a wide range of software applications As needed; read, understand and apply complex technical information • Contacts third-party vendors for warranty service repair • Assist site with after-hours support needs • Good Communication Skills • Maintain cooperative working relationships • Demonstrate sensitivity to, and respect for, a diverse population • Dedicated Customer Service skills • Active and supporting team member with eager, can-do attitude • Strong knowledge of current desktop and laptop operating systems and hardware • Skilled network and printing troubleshooting and problem resolution • Ability to quickly learn and adapt to new technologies and processes • Must excel in an environment where exceeding customer expectation is the key objective

Skills

Troubleshooting, Windows 11

Top Skills Details

Troubleshooting,Windows 11

Additional Skills & Qualifications

Education/Experience: • Associates Degree in Computer Science/Information Technology • 5-7 years relevant experience #LI-EC1

Experience Level

Intermediate Level

Job Type & Location

This is a Contract to Hire position based out of Farmingdale, NY.

Pay and Benefits

The pay range for this position is $33.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Farmingdale,NY.

Application Deadline

This position is anticipated to close on Feb 4, 2026.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company

Masco Corporation

Masco Corporation (NYSE:MAS) is one of the world’s largest manufacturers of brand-name products for the home improvement and building product markets. Our home products include faucets, kitchen and bath cabinets, paints and stains, bath and shower units, spas, showering and plumbing specialties, windows, decorative hardware and decorative lighting products. We have market leading brands in architectural coatings (Behr®, KILZ®), windows (Milgard®, Griffin®, Premier®), plumbing (Delta®, Hansgrohe®, Axor®, Brizo®, Bristan®, BrassCraft®, Cobra®), cabinetry (KraftMaid®, Merillat®, Quality®, Cardell®), bathing (Delta®, Peerless®, Mirolin®, Huppe®), home hardware and other specialty products (Hot Springs Spas®, Brainerd®, Liberty Hardware®) and decorative lighting (Kichler®). For more information on the Masco family of brands, visit www.masco.com.

As a member of the Masco team, you will be joining a company that is a global leader in the design, manufacture and distribution of innovative, branded home improvement and building products. Our culture, which is strengthened by our commitment to diversity and inclusion, will challenge you to reach your full potential within a collaborative, forward-thinking environment. And, our many business units, expansive product lines and well-known leading brands offer you a variety of opportunities to pursue your career goals. We invite you to search our many career opportunities and learn more about Masco Corporation, an Equal Opportunity Employer.

COMPANY SIZE

10,000 employees or more

INDUSTRY

Manufacturing - Other

FOUNDED

1929

WEBSITE

http://masco.com/