Apple Macs, Business Operations, Cloud Applications, Customer Support/Service, Desktop Administration, Desktop Virtualization, Desktop as a Service (DaaS), Identify Issues, Inventory Management, Laptop PC, Logistics, Microsoft Outlook, Microsoft Windows Operating System, Microsoft Windows System Administration, Progress Reports, Record Keeping, ServiceNow, Standup Meetings
LOCATION
San Francisco, CA
POSTED
19 days ago
Details:
Stefanini Group is hiring!
Exciting opportunity awaits, let us help you get started!
Click Apply now or you may call: (248) 528-6563 / email: Manisha Singh (manisha.singh@stefanini.com) for faster processing!
Responsible for executing device lifecycle activities, including migrations, upgrades, and user support, ensuring smooth transitions and minimal disruption to business operations.
Key Responsibilities:
Perform laptop builds, imaging, and configuration for Windows and Mac devices.
Execute Windows OS migrations, including troubleshooting during and post-migration.
Support VDI (Virtual Desktop Infrastructure) and DaaS (Desktop as a Service) migration processes.
Assist with cloud-based application deployments and ensure compatibility during migrations.
Contact users to confirm migration details and assist with manual data transfers (e.g., mapped drives, Outlook signatures).
Manage inventory and coordinate with mailroom for device logistics.
Escalate technical issues promptly and maintain accurate records in ServiceNow\Management Studio.
Leveraging Management Studio (migration tool), to provide transparency on migration progress.
Collaborate with planners and report progress or blockers during daily stand-ups.