Desktop Support Specialist Jobs in USA, NC, Elizabethtown | Rose International Job

Rose International

Elizabethtown, NC

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JOB DETAILS

SALARY

$45–$49 Per Hour

JOB TYPE

Temporary

SKILLS

Business Solutions, Call Monitoring, Citrix Product Family, Communications Protocols, Computer Hardware, Computer Security, Computer Software, Customer Relations, Customer Satisfaction, Customer Support/Service, Customer/Client Research, Data Migration, Data Storage, Desktop Administration, Documentation, Establish Priorities, File Server, IT Requirements, Identify Issues, Information Technology & Information Systems, Information/Data Security (InfoSec), Leadership, Mentoring, Needs Assessment, Network Administration/Management, Network Configuration Management, Network Operations Center, Network Protocols, Network System Hardware, On Site Support, Peripheral Hardware, Printers, Problem Solving Skills, Project/Program Management, Service Level Agreement (SLA), ServiceNow, Software Development, Team Lead/Manager, Team Player, Trend Analysis, Willing to Travel

LOCATION

Elizabethtown, NC

POSTED

2 days ago

•**Only qualified Specialist- Expert candidates located near the Elizabethtown NC area to be considered due to the position requiring an onsite presence***REQUIRED EXPERIENCE KNOWLEDGE ABILITIES AND SKILLS:Skilled in different types of computer hardware software peripherals and components networking protocols and communications (7+ Years)Installing and imaging new computers and loading of appropriate software for customers (7+ Years)Installing local and network printers and other peripherals and configuration of same (7+ Years)Migrating data and user profiles(7 Years)Documenting process and procedures related to technical field support activities (7+ Years)Demonstrates knowledge and a working experience with ServiceNow call tracking system (7+ Years)Comfortable with traveling for the role (7+ Years)The CLIENT-is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors’ others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutionsJOB RESPONSIBILITIES:Project Management Ability to lead projects that require directing the work of others and with some latitude on actions or decisions Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success Provides status on project work to managementDevelop and maintain appropriate documentation for all responsible areas -This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for This documentation is to be used by team members for operational standards of daily work This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external) All documentation should be reviewed annuallySystem SecurityIt is the responsibility of all Technical Services Staff to be aware of Client and ITS security policies as well as the security issues directly affecting the systems and technology for which this position is directly involved This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access alteration destruction or usage in a manner inconsistent with covered IT Security Policies and standardsADDITIONAL DETAILS:The candidate will be required to work onsite in the Columbus Bladen and Sampson County areaThe candidate will be able to expense for any required travel **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Staffing/Employment Agencies

WEBSITE

https://www.roseint.com/