Desktop Support Specialist

Direct Marketing Solutions is looking for a Desktop Support Specialist to join our team. Wherever you may be in your career, DMS could be the place for you!!

Summary:

The Desktop Support Specialist (DSS) supports and maintains Direct Marketing Solutions (DMS) computer hardware and software systems. The DSS installs new programs, manages updates, and provides technical support.

Primary Responsibilities:

• Manages and addresses Help Desk tickets in a timely manner and follows up with employees to ensure issues are resolved.
• Ensures technology is accessible and equipped with current hardware and software.
• Provides individual training and support to employees on request via phone, email, and computer chat.
• Maintains an accurate inventory of technology hardware, software, and resources.
• Makes recommendations for purchase of technology resources.
• Installs work stations, sets up hardware, loads required software, and provides network access.
• Inputs and maintains IP addresses.
• Advises staff of security breaches and changes in security status.
• Strips and secures hardware for disposal.
• Maintains and monitors DMS security systems.
•  

Requirements:

• Associate's Degree in related field or equivalent experience
• Two years' relevant experience
• Proficiency in Microsoft Windows Operating Systems, Microsoft Office, and basic macOS
• Customer-service attitude and orientation
• Strong organization and multi-tasking skills
• Ability to diagnose and resolve issues with computer hardware, software, and networks

What We Offer:

Our focus every day is to support the health and happiness of our employees. We do this by offering vacation, sick and holiday pay, as well as a comprehensive benefits package including: Medical, Dental, Vision, Disability, Life Insurance, 401(k), and EAP.

To learn more about DMS and what we offer, please visit our website at: https://teamdms.com/jointheteam/

The Fine Print:

While performing the duties of this job, the employee is regularly exposed to office noises and interruptions such as printers, phones, and clients. This position involves sitting for extended periods of time while working at a computer in a cubicle or office area.

This position is full-time, working Monday-Friday 8:00 am-5:00 pm Eastern Time. This is on onsite position.