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Desktop Support Specialist

The Custom Group of Companies

Fairfield, NJ

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JOB DETAILS
SALARY
$65,000–$70,000 Per Year
SKILLS
Business Solutions, Communication Skills, CompTIA - Computing Technology Industry Association, CompTIA A+, CompTIA Network+, Computer Hardware, Computer Science, Computer Systems, Customer Relations, Desktop Administration, Desktop PC, Establish Priorities, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Maintain Compliance, Microsoft Active Directory, Microsoft Certifications, Microsoft Outlook, Microsoft Product Family, Mobile Applications, Multitasking, Network Administration/Management, Network Connectivity, Onboarding, Operating Systems, Printers, Problem Solving Skills, Security Software, Smartphones, Software Licenses, Software Patches, Support Documentation, Systems Maintenance, Technical Support, Time Management, User Account Administration, Videoconferencing, VoIP (Voice over IP)
LOCATION
Fairfield, NJ
POSTED
30+ days ago
Desktop Support Specialist
Permanent direct hire position
100% onsite Fairfield, NJ
$65, 000.00-$70, 000.00 K

Summary
We are seeking a Reliable and customer-focused Technology Support Specialist to provide day-to-day technical assistance to our employees. The ideal candidate will have a strong working knowledge of computer systems, hardware, software, and network connectivity. This role is primarily focused on supporting users at our site and ensuring minimal downtime for IT-related issues.

Responsibilities
  • Provide technical support for end users in-person and remotely.
  • Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, Phones, scanners, etc.). Install, configure, and maintain desktop and laptop systems, including operating systems and business applications. Support mobile device setup and management (smartphones, tablets, etc.).
  • Manage user accounts and permissions in Active Directory, Microsoft 365, or other enterprise systems.
  • Assist with onboarding and offboarding processes (setting up new users, reclaiming and reconfiguring hardware). Escalate complex issues to appropriate internal IT teams or vendors as needed.
  • Maintain accurate documentation of support requests, resolutions, assets, and configurations.
  • Ensure compliance with IT policies and procedures, including security standards and software licensing. Participate in regular system updates, backups, and patching processes.
  • Provide support for meeting room technologies, including video conferencing tools. Work closely with software and IT group
  • Work closely and serve as point of contact with MSP, as applicable.

Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in a desktop support or IT helpdesk roles with increasing levels of responsibility.
  • Solid understanding of Window environments.
  • Familiarity with Microsoft 365, Teams, Outlook, and related tools. Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to manage time effectively and work independently with minimal supervision. Physical ability to lift and move computer equipment as needed.
  • Experience with ticketing system.
  • Certifications such as CompTIA A+, Network+, or Microsoft certifications (Preferred)
  • Experience supporting VOIP systems or basic server/network troubleshooting. Proven ability to prioritize and manage multiple tasks in a fast-paced environment.

About the Company

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The Custom Group of Companies