Antivirus, CompTIA Network+, CompTIA Security+, Computer Science, Cryptography, Customer Service Management, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Department of Health and Human Services, Desktop Administration, Desktop Environments, Desktop PC, Desktop Virtualization, Endpoint Security, Firewalls, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Incident Management, Incident Response, Information Technology & Information Systems, Interviewing Skills, Leadership, Mentoring, Microsoft Active Directory, Microsoft Certifications, Microsoft Windows Operating System, National Institutes of Health (NIH), Operational Support, People Management, Problem Solving Skills, Root Cause Analysis, ServiceNow, Software Patches, System Center Configuration Manager (SCCM), Team Lead/Manager, Technical Support