DETAILS
The company: Our client is a leading healthcare IT company dedicated to
providing a comprehensive technology platform that addresses critical needs in
healthcare organizations, including managed services, data orchestration,
analytics, artificial intelligence, technology infrastructure, and information
security. Operating in a remote structure for most roles, the end-client
prioritizes flexibility, work-life balance, and a collaborative, inclusive work
culture.
The role: The IT Support Technician role is the face of Focus Solutions for our
MSP clients in the Kansas City, MO, metro area. The ideal candidate will excel
in end-user support as well as some degree of support for devices, servers, and
networks. This role also involves engaging/updating client stakeholders as
needed.
KEY SKILLS (3+ years):
* Helpdesk/IT Support
* Desktop/Server Support
* Network Support – Basic (TCP/IP, DHCP, DNS, Routers/Switches, etc.)
* AD Support – Basic (PW Resets, Assigning Users/Permissions, etc.; AD, AAD,
Entra)
* AD Support – Azure Active Directory (AAD)
* AD Support – Azure Entra ID
* Microsoft 365
* Microsoft 365 - Rollouts
* Virtualization (VMWare, Hyper-V, etc.)
* Service Management Tools (ServiceNow, JIRA, etc.)
* End Point Management Tools (MECM, SCCM, WSUS, etc.)
* Roles working with Client Stakeholders
DESIRABLE CERTIFICATIONS:
* Microsoft
* Azure Administrator Associate (AZ-104)
* Modern Desktop Administrator Associate (MD-102; Microsoft 365; Formerly
MD-100, MD-101)
* Messaging Administrator Associate (MS-203; Microsoft 365)
* Teams Administrator Associate (MS-700; Microsoft 365)
* Identity and Access Administrator Associate (SC-300; Azure AD, Entra)
* Security, Compliance, and Identity Fundamentals (SC-900)
* Fundamentals (AZ-900 / MS-900)
* General
* CompTIA A+
* CompTIA Network+
* CompTIA Security+
* CCNA
PREFERRED SKILLS:
* Healthcare domain
* Healthcare software applications (EHR, EMR, etc.)
* MDM (InTune, Mobile Devices, etc.)
* Network Security
* Network Security -- Azure
RESPONSIBILITIES:
* Advanced Troubleshooting and Escalation Support
* Identity and Access Management (IAM)
* Tools: Entra ID / Azure AD, Microsoft Defender for Identity, Azure AD
Connect, SAML/SSO integration understanding
* Microsoft 365 Service Administration
* Tools: Exchange Admin Center, Teams Admin Center, SharePoint Admin Center,
Compliance Center (DLP, retention, audit)
* HW/SW support escalating if needed to T3 regional teams.
* Set up, configure, and adjust software on desktops and workstations. Patch as
necessary.
* Work directly with users at their locations to address and solve technical
challenges that cannot be addressed remotely.
* Develop and update SOP and IT Troubleshooting documentation.
* Delegate persistent problems with suitable internal groups or 3rd Party
Vendors until resolved.
* Remain informed about current developments and industry standards in IT
Healthcare domain.A
American Technology Consulting