Sign upLog in

Desktop Support Jobs in USA, CA, Fontana | Rose International Job

Rose International

Fontana, CA

Apply
JOB DETAILS
SALARY
$35–$38 Per Hour
JOB TYPE
Temporary
SKILLS
Communication Skills, Computer Maintenance, Computer Science, Computer Services, Corrective Action, Customer Support/Service, Customer/Consumer Behavior, Desktop Administration, Desktop Hardware, Desktop PC, Documentation, Equipment Replacement, HCL/Lotus Notes, Hardware Administration, Hardware Installation, Inventory Management, Local Area Network (LAN), Medical Equipment, Microsoft Certifications, Microsoft Office, Microsoft Windows Operating System, Network Configuration Management, Operations Processes, Printers, Problem Solving Skills, Support Documentation, Systems Administration/Management, Team Lead/Manager, Technical Consulting, Technical Support, Wide Area Network (WAN)
LOCATION
Fontana, CA
POSTED
5 days ago
Required Education: High School DiplomaPreferred Education: Bachelor's degreeRequired Experience: Minimum two (2) years of professional experience, in end user computing and PC/Workstation based LAN applications.Required Skills: Knowledge of mobile devices. Current and recent Windows and , Lotus Notes, Microsoft Office Suite of products. Excellent customer service skills.Preferred Skills: Some technical consulting experience preferred. Bachelor's degree in computer science or IS Or four (4) years of experience in a directly related field preferred. Microsoft Certifications or training and/or A+ preferred.Job Overview:Frontline technical support and guidance in planning, implementation and ongoing operations of LAN's and WAN's, and implementation of end user computing applications and devices for Client Medical groups and business partners and employees. In general employees are responsible for responding to tickets (inquires or requests for services related to desktop hardware) originating from the National Service Desk. For requests that cannot be serviced over the phone, tickets are generated electronically and distributed via network queue to the relevant location or business line to be resolved by Desktop employees: 1) Incident tickets: all secondary ?break/fix requests for electronic desktop equipment and 2) Add/Move/change tickets: moving and installing new personal computers and/or ordering and replacing equipment for assigned areas (e.g. building/installing computers for a new office.) Each level includes the skills and duties from the previous level.Essential Functions: Accepts trouble reports including such activities as: handling system installation and configuration, printer systems, fundamentals of security, installing third-party software and documentation of hardware/software logs and operating procedures. Provides excellent customer service to computer users. May direct and distribute work each day by checking queue of tickets and assigning the incidents and/or moves/changes to the relevant Team members. Coordinates Moves, Adds, and Changes to support complex LAN&WAN networks, including configuration, training, installation, maintenance, support and documentation of hardware/software logs and operating procedures. Maintains and secures inventory of all hardware and software. Supervision Given and Received: Is competent in most phases of end user computing applications to work on own. Typically works under the general direction of the team lead and/or supervision of Manager. Problem Solving and Decision Making: Analyzes problems and takes corrective action. Customer Service Skills: Demonstrates professional behavior with all customers at all times. Develops a clear understanding of the customer's needs seeking information through clarifying questions. Maintains clear communications with customers regarding expectations and time frames. Follows up with customers after a problem has been resolved to inform them of any action taken. Sensitive to customer's frustration and responds professionally. Interview Process: Virtual or In Person Interview **Only those lawfully authorized to work in the designated country associated with the position will be considered.** **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.** Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

About the Company

R

Rose International

Founded in 1993 by Sue Bhatia, Rose International is one of the nation's leading minority- and woman-owned providers of Staffing and Total Talent Solutions. We serve companies in all 50 states and employ thousands of people across the country.

COMPANY SIZE
2,500 to 4,999 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
https://www.roseint.com/