Desktop Support

Desktop Support

Location: Fremont, CA

Onsite Flexibility: Onsite

Job Details

• Position Type: Right to Hire
• Contract Duration: 12 months
• Pay Rate: $34.00 / Hour (USD)
• Shift / Schedule: Monday through Friday, 8:00 AM 5:00 PM. Some overtime may be required. Schedule may change based on business needs.
• Travel Requirements: 0%
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

As a member of the IT Technical Staff, this position will work in various aspects of desktop support.

Key Responsibilities

• Troubleshoot technical issues at the walk-up service center, interacting directly with users while delivering excellent customer service.
• Configure, deploy, maintain, troubleshoot, and support desktops, laptops, printers, mobile devices, phones, and other computer and telecommunications equipment.
• Install, maintain, and troubleshoot desktop and laptop hardware and associated software.
• Follow established processes and testing procedures to ensure high-quality work with minimal disruption to end users.
• Evaluate and implement application software solutions identified by Corporate IT.
• Take proactive and corrective actions to resolve issues before they become system problems.
• Install, configure, analyze, troubleshoot, and repair Windows and macOS hardware and software issues.
• Provide desktop support in accordance with defined standards and procedures.
• Maintain password security, data integrity, and file system security.
• Respond promptly to customer issues, document troubleshooting steps and resolutions, and close assigned cases through the designated tracking system.
• Communicate case status, problems, and recommendations with customers, peers, and management.
• Troubleshoot software, hardware, and network connectivity issues to determine root causes.
• Support conference room technology, including projectors, display screens, sound systems, telephony equipment, Microsoft Teams, and Zoom.
• Perform administrative duties to support efficient team operations.
• Provide onsite support at the walk-up service desk (Tech HUB).

Required Skills

• Experience installing, configuring, and troubleshooting desktop and laptop systems, including familiarity with imaging processes.
• Strong organizational skills with attention to detail, flexibility, and time management.
• Excellent verbal and written communication skills.
• Experience documenting incidents from creation through closure using enterprise ticketing systems such as Freshservice.
• Proficiency supporting:

- Windows 7, Windows 10, and Windows 11 - macOS - iOS - Android

• Experience with Microsoft Active Directory.
• Experience maintaining password security, data integrity, and BitLocker encryption.
• Experience supporting Cisco VoIP telephony systems and troubleshooting headset hardware.
• Experience recommending computer hardware and technology solutions.
• Strong analytical and troubleshooting skills.
• Experience providing remote support using tools such as Bomgar.
• Broad knowledge of Microsoft 365 applications, including:

- Word - Excel - PowerPoint - Outlook - SharePoint - Teams - OneDrive - Forms - Stream - Tasks - Video - OneNote

• Ability to perform additional duties assigned by the IT Desktop Support Manager.

Preferred Skills

• Experience with Microsoft SCCM/MECM.

Education Requirements

• Associate Degree in Computer Science, Information Technology, or a related field (or equivalent experience) preferred.
• Technical certifications such as A+, MCP, or HDI are preferred.

Nice-to-Have Experience

• 2 years of customer-facing desktop support experience.

Work Environment / Physical Requirements

• The Fremont campus features modern engineering, design, operations, support, and administrative facilities, including state-of-the-art clean rooms and laboratories.
• Employees also have access to wellness programs, gaming rooms, fitness facilities, and onsite community events.
• Local candidates only.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

About the Client

This client is a leading data storage provider committed to innovation, delivering advanced technology solutions to customers across the industry. Based in Fremont, California, the organization operates modern engineering, design, and operations facilities including state-of-the-art clean rooms and laboratories and employs IT professionals, engineers, desktop support specialists, and administrative staff who collaborate to keep enterprise technology running at a high standard.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-09479

Industry: Information Technology