Desktop Support

Job#: 3035275

Job Description:

Position Overview

The IT Support Specialist will provide frontline technical assistance and exceptional customer service to end users across the organization. This role is responsible for configuring, installing, and maintaining computer hardware and software, resolving technical issues, and ensuring a positive support experience. The ideal candidate thrives in a fast‑paced environment, communicates clearly, and demonstrates strong problem‑solving skills.

Key Responsibilities

• Deliver outstanding customer service through clear, professional communication and timely issue resolution
• Configure, set up, and install computer equipment, peripherals, and related hardware
• Troubleshoot and resolve hardware, software, and network issues for end users
• Manage and update support tickets using ServiceNow or similar ITSM platforms
• Maintain accurate documentation of issues, solutions, and asset information
• Collaborate with IT team members to escalate complex issues when necessary
• Support software installations, updates, and system maintenance activities
• Work effectively under pressure while managing multiple priorities

Required Qualifications

• Excellent customer service and verbal/written communication skills
• Hands-on experience with computer hardware and software troubleshooting
• Proficiency in configuring, installing, and maintaining computer equipment
• Experience using ticketing systems, preferably ServiceNow
• Ability to work in a fast-paced environment and remain calm under pressure

Preferred Skills (Nice to Have)

• Familiarity with enterprise IT environments
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Experience supporting Windows and/or macOS environments
• A+ or other relevant IT certifications

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Employee Type:

Contract

Location:

Frankfort, KY, US

Job Type:

Date Posted:

May 20, 2026

Pay Range:

$18 - $21 per hour

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