Desktop Support Engineers

Announcement

Details

Open Date 02/03/2026 Requisition Number PRN44187B Job Title Desktop Support Engineers Working Title IT Support Specialist Career Progression Track P00 Track Level P3 - Career FLSA Code Computer Employee Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary

Monday-Friday: 8:30am-5pm

Evening & Weekend Schedule possible with advance notice

VP Area Academic Affairs Department 00070 - College of Fine Arts-Dean Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range 39,300-60,000 Close Date 06/15/2026 Priority Review Date (Note - Posting may close at any time) 02/16/2026 Job Summary

CSIS (Computer Support & Information Systems) is the IT group responsible for managing all College of Fine Arts IT resources, consisting of 8+ diverse departments and auxiliary units. The IT Specialist will be called upon to work as an integral part of the CSIS team in order to provide best in class wholistic IT services throughout a dynamic arts-based enterprise.The individual will be expected to act as a professional and courteous tier-1/tier-2 helpdesk support resource and customer champion for all College of Fine Arts customers (faculty, staff, &students).

Responsibilities

• Provide first-level contact and problem resolution for incoming phone calls, emails, and walk-in support requests.
• Troubleshoot and support a diverse set of software, ranging from email and office suites to advanced audio/video, multimedia, imaging, and production tools across the enterprise.
• Efficiently diagnose and resolve software, hardware, and network connectivity issues for laptops, desktops, tablets, phones, etc.
• Provide accurate and timely ticketing of support cases and resolutions.
• Act as a liaison between customers,

CSIS support staff and central campus IT to ensure accurate problem interpretation and resolution.

• Coordinate and facilitate the deployment of new computing hardware and software to CFA faculty and staff.
• Migrate user data safely from old customer systems to new computers (usually50+machines per year).
• Act as a customer liaison for Apple Service Center and other repair vendors for all hardware repair warranty and replacement services.
• Facilitate and inventory end-of-life hardware and asset transfer to University surplus.
• Maintain records of hardware, software licenses, peripherals, and inventory assignments of CFA computing assets
• Generate outstanding internal and external support documentation, tutorials, guides,and trouble tickets.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Work Environment and Level of Frequency typically required

Nearly Continuously: Office environment.

Physical Requirements and Level of Frequency that may be required

Nearly Continuously: Sitting, hearing, listening, talking.

Often: Repetitive hand motion (such as typing), walking.

Seldom: Bending, reaching overhead

Minimum Qualifications

EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).

Department may hire employee at one of the following job levels:

Desktop Support Engineer, II: Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.

Preferences

A strong candidate will have the following:

• Bachelor's degree in related information technology area, or equivalency of at least 2 years of experience in the field or related area
• Strong and professional communication skills with the ability to work very closely, openly, and effectively within a team.
• Excellent customer support skills and demonstrated verbal and written communication skills.
• Strong organization and time management skills and the ability to work autonomously while juggling many tasks simultaneously.
• Strong problem solving and analysis skills to analyze support interconnections and to learn new skills quickly.
• Comprehensive Apple macOS and iOS support, installation, and troubleshooting experience.
• Advanced application knowledge of Adobe Creative Cloud, Apple, and Microsoft Office software products including content creation suites, communication tools, etc.
• Ability to perform physical activities such as lifting, bending, and performing repetitive desk work tasks.
• Ability to travel on and off campus for field support

Preference will be given to candidates who have the following:

• 4+ years of professional experience in desktop hardware and software support
• Advanced macOS and applications support skills
• Proficient macOS command line skills
• Proficient with iOS support and troubleshooting
• Experience managing devices with an MDM such as Jamf Pro
• Proficient Windows operating support skills (Windows 10)
• Proficient with networking foundations especially

TCP/IP, DNS, and exposure WAN/LAN fundamentals, VLANs, Wi-Fi, etc.

• A+ /Apple Certified Mac Technician (ACMT)/ACiT

Type Benefited Staff Special Instructions Summary Additional Information

The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page.

Online reports may be submitted at https://oeo.utah.edu

https://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• • What is your highest level of completed education?

• None

• High School Diploma or Equivalent

• Associate Degree

• Bachelor's Degree

• Master's Degree

• Doctorate Degree

• • How many years of related work experience do you have?

• Less than 6 years

• 6 years or more, but less than 9 years

• 9 years or more, but less than 12 years

• 12 years or more, but less than 15 years

• 15 years or more

• Do you have a related Bachelor's degree or equivalency? (2 years related work experience may be substituted for 1year of education)

• Yes

• No

Applicant Documents

Required Documents

Optional Documents

• Resume
• Cover Letter