Apple MacBook, Communication Skills, Desktop Administration, Desktop PC, Help Desk, Identify Issues, Interpersonal Skills, Laptop PC, Leading Edge Technology, Microsoft Windows Operating System, Multitasking, Operational Support Systems (OSS), Printers, Software Administration, System Center Configuration Manager (SCCM), Team Player, Technical Support
Job ID: : 94498-1
Job Title: Desktop /OSS support L1
Location: Wilmington MA
Pay Rate:$30 - 33/hr (all inclusive)
Introduction
The Desktop Support Engineer is responsible for managing and supporting end-to-end desktop related activities. This role is 100% onsite and requires a strong understanding of both technical and business requirements to provide effective solutions and support.
Required Skills & Qualifications
- Experience in Deskside Management, Touch Support, Local IT, Imaging, and O365 Support.
- Proficiency in investigating and troubleshooting software and desktop issues.
- Experience in providing support for desktop, laptop, printer, and proprietary software.
- Ability to provide remote support and troubleshoot end-user issues.
- Experience with Windows OS and MacBook support.
- Experience with Zscaler troubleshooting.
- Understanding of SCCM, Intune, and Windows 10 with the ability to design and implement solutions.
- Prior experience in the design and implementation of the SCCM hierarchy.
- Prior experience in migrating to SCCM from other tools.
- Prior work experience at the client or in the client's industry.
- Applicants must be able to work directly for Artech on W2.
Preferred Skills & Qualifications
- Experience with additional desktop management tools and technologies.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
Day-to-Day Responsibilities
- Manage and support end-to-end desktop-related activities onsite.
- Provide deskside management and touch support.
- Investigate and troubleshoot software and desktop issues.
- Support remote desktop activities and provide remote troubleshooting.
Company Benefits & Culture
- Opportunity to work in a dynamic and collaborative environment.
- Exposure to cutting-edge technologies and tools.
- Supportive team culture with opportunities for professional growth.
For immediate consideration please click APPLY to begin the screening process with Alex.