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Desktop Support Engineer - Smyrna, GA

Merge IT

Smyrna, GA

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JOB DETAILS
SKILLS
Best Practices, Communication Skills, Computer Skills, Customer Support/Service, Desktop Administration, Desktop PC, Diversity, Facebook, Finance, Healthcare, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Industry/Trade Analysis, Information Technology & Information Systems, Laptop PC, Microsoft Windows Operating System, Operating Systems, Remedy, Software Administration, Support Documentation, Technical Support, Technical Writing, Twitter
LOCATION
Smyrna, GA
POSTED
30+ days ago
Our enterprise-level client is seeking to add a Desktop Support Engineer to the team in Smyrna, GA. Please see below for full details-
 
Job Notes:
-- 6-12+ month contract / potential for extensions and perm conversion are possible, but not guaranteed.
-- Onsite in Smyrna, GA 30080
-- Drug & Background required.
 
Second Shift – 8a-5p / Monday - Friday
 
Pay Rate = $34 w2 per hour + benefits

Key Responsibilities:
  • Provide onsite or remote Level 2 IT technical support.
  • Manage and respond to support tickets using Remedy (Helix) or a similar ITSM platform.
  • Troubleshoot hardware and software issues related to Windows 11 devices.
  • Escalate unresolved issues to the appropriate support teams.
  • Deliver exceptional customer service while maintaining a high level of professionalism.
  • Document resolutions and follow standard IT support procedures.
Technical Environment:
Operating Systems: Windows 11 (desktop/laptop)
Ticketing System: Remedy (Helix) or similar
Environment: Enterprise/corporate IT service support

Minimum Requirements:
  • 3+ years of experience in a Level 2 IT support role.
  • Strong troubleshooting and communication skills.
  • Solid understanding of IT support practices in a corporate setting.
  • Experience documenting support activities and following escalation procedures.
Preferred Qualifications:
  • Experience using Remedy (Helix) or similar ticketing tools.
  • Familiarity with ITIL best practices.
  • CompTIA A+ or ITIL Foundation certification (not required, but a plus).
  • Prior experience in an enterprise or large corporate IT environment.
  • Excellent customer service and technical documentation skills.
Why Work with Merge IT?
We don’t just connect people with jobs, we connect top IT talent with game-changing opportunities at some of the biggest names in tech, finance, healthcare, and more. Our team is passionate about helping you land the role that propels your career forward.
 
Let’s Stay Connected
Want insider access to hot jobs, career tips, and industry trends? Follow us @MergeITLLC on Instagram, Facebook, and Twitter, or check us out here: https://compiled.social/MergeITLLC. You’ll be the first to know when that perfect role opens up.
 
Be You. With Us.
Merge IT is an equal opportunity employer. We value diversity in all forms and are committed to creating a workplace where everyone can thrive. All employment is subject to verification of eligibility to work in the U.S. per federal law.
 
Your next opportunity starts here. Let’s make it happen.
 

About the Company

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Merge IT