Desktop Support Engineer – Lab Systems

Role: Desktop Support Engineer – Lab Systems

Location: Raleigh, NC

Duration: 6 months


Pharma Lab IT Project Support End user computing (EUC)
- System administrator for Lab computers and equipment
Lab computers and equipment support experience
Must know Empower LacE and Unicorn Systems.
Desktop support, Operating Systems support, Customer Service Knowledge
Experience with Microsoft OS and related technologies.
Extensive knowledge of IT hardware and software.
Strong knowledge on network troubleshooting.
Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite.
Knowledge of Linux a plus.
Knowledge with SCCM Patching, Active directory, Antivirus tools etc.
Must be proficient with imaging and creating images.
Experience in Windows 10 deployment.
Should have experience participating or leading an OS migration.
Excellent written and oral communication skills
Strong customer-service orientation.
Understand customer service and service delivery.
Understanding of ITIL processes and ServiceNow Tool.
Must be located at the mentioned location