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Desktop Support Engineer

Sybex Support Services Inc.

Houston, TX

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JOB DETAILS
SALARY
$25–$27
SKILLS
Android, Anti-Spyware Software, Apple Desktops, Apple Macs, Apple iPad, Apple iPhone, Computer Networks, Consulting, Cross-Functional, Customer Support/Service, Desktop Administration, Desktop PC, Detail Oriented, Documentation, Equipment Maintenance/Repair, Establish Priorities, Help Desk, Identify Issues, Laptop PC, Mac Operating System X (OS X), Microsoft Active Directory, Microsoft Office, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows Operating System, Mobile Applications, Mobile Devices, Mobile Technology, Network Administration/Management, Operating Systems, Organizational Skills, Presentation/Verbal Skills, Printers, Printing, Problem Solving Skills, Remote Access, Service Level Agreement (SLA), Software Administration, Team Player, Technical Research, Technical Support, Telephone Skills, Testing, Time Management, Videoconferencing, Virtual Network Computing, Viruses, Writing Skills
LOCATION
Houston, TX
POSTED
3 days ago
We are currently looking for an experienced Desktop Support Engineer (L1) for our open position. The L1 Engineer will be required to work on site for this role and provide support to end users working on site or remotely.
This will be a full time contract position will 40 hours per week.
Job Requirements:
  • A+ Certification or equivalent experience
  • Good working knowledge of Active Directory
  • 2+years'experienceprovidingtechnicalsupportinafastpacedandconstantlychangingenvironment up to executive management level.
  • ExcellentcustomerserviceandcommunicationskillsincludingprovidingVIPsupport
  • Experience supporting large Windows-basedenvironments to desktop level with emphasis on Win 7
  • OS / office 2011 as well as Win 8 andO365
  • Advanced knowledge of Microsoft Office suite of applications Support of End User for video conferencing units.
  • Support of mobile device
Duties & Responsibilities:
  • Provide support on Client Windows platform, for desktop/end user technologies, collaboration tools, and mobile technologies and printing, this includes the laptop/mobile devices all, video conferencing, network/remote access this positionworks collaboratively with the Service Desk for end user break/fix and other support functions.
  • Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system,printer and operating problems
  • Consulting and instructing users on hardware andsoftware questions/issues
  • Collaborate with other IT Services Data Centerand Network Infrastructure teams
  • Install, maintain and upgrade equipment and itsassociated infrastructure
  • Runs diagnostic tests to isolate system problemsas well as proactive activities
  • Operating Systems Windows, OS-X
  • MS Office (Windows and knowledge of Mac)software
  • Experience with Remote Support technologiessuch as Remote Desktop (Microsoft), Apple Remote Desktop, VNC
  • Hands on experience removing viruses and spyware using various tools (Windows)
  • Identifies, researches, and resolves technical problems including forming an RCA
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA window
Base Requirements
  • Excellent written and verbal communication and customer service skills with proven ability towork in fast paced environments
  • Commercial experience in an IT support technician role that includes 2 years of technical suppor experience in a hybrid Windows and MAC environment
  • Experience in working with a helpdesk operation,to include Windows and Mac clients
  • 2 years' Experience with mobile applications/products including: iPhone, iPad, and Android
  • Platforms Expertise in iPad / iPhone
  • Self-starter that is able to collaborate actively withothers in a cross-functional team
  • Proven attention to detail and high standards for quality
  • Excellent organizational/administrative/technicalskills with agility to re-prioritize as necessary
  • Skilled in documenting written troubleshootingsteps and instructions
  • Business professional attire

About the Company

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Sybex Support Services Inc.