General Position Summary:
The Data Migration Field Support Technician supports data migration efforts for
the Idaho Supreme Court in the trial courts. The position is located based in
Boise, Idaho and requires the resource to be fully onsite for the role.
How We Work:
The Administrative Office of the Courts is committed to supporting the mission
of the Idaho Courts through the use of an agile approach that aligns strategy,
work, and capacity. This approach empowers our employees to respond quickly and
efficiently to meet the needs of our customers: citizens, courts, judges,
employees, and other stakeholders. We believe in continual improvement of our
services and products to better serve and support our customers and the evolving
environment. Employees are future-focused, take initiative, and are personally
responsible for work delivery and professional growth. Our leaders are committed
to professional development and growth of employees by empowering and supporting
motivated individuals; providing clarity and focus for projects; giving those
individuals the environment and support they need; and fostering a culture of
collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities:(The examples provided do not cover all of the
duties which the incumbent of this position may be required to perform.)
* Understands court processes to ensure that problem solutions match user needs
in an appropriate manner.
* Work closely with IT leadership and district court leadership to prioritize
daily tasks and projects while providing responsive and timely end-user
customer support.
* Performs installation, configuration, and troubleshooting of standard user
desktop/laptop computing hardware, printers and peripheral devices in
accordance with IT procedures.
* Coordinates and/or migrates customer data and information from decommissioned
devices to new equipment.
* Installs, configures, and maintains software on mobile devices.
* Works with IT colleagues to assist in coordinating equipment shipments and
receivables as well as processing surplus equipment in accordance with Court
procedures.
* Informs inventory system by keeping up-to-date and accurate records of
serialized asset information.
* Works closely with court staff and local administration with office moves,
adds, and changes as required.
* Corresponds with users and staff concerning issue status, resolution, and
task completion.
* Escalates issues are to other members of the technical services team as
appropriate.
* Collaborates with IT staff to test, troubleshoot and validate new hardware
and applications.
* Attends meetings as required.
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of
education, training, and/or experience necessary to successfully perform the
major responsibilities of the position.
Education and Experience:
* Three years of IT support experience.
* Bachelor’s Degree preferred.
Knowledge, Skills, and Abilities:
* Experience onboarding new users to Microsoft 365, with emphasis on
Sharepoint, OneDrive, and Outlook as well as answering general user
questions;
* Experience migrating end user emails and documents to Outlook and OneDrive;
* Experience with troubleshooting and maintaining Windows Active Directory
users, computers and policies, preferred;
* Experience troubleshooting with Microsoft Windows 10;
* Experience troubleshooting Microsoft Office 2016, including
exporting/importing mail, calendar and contacts;
* Experience with basic network (wired and wireless) configuration and
troubleshooting including ping and trace route, preferred;
* Knowledge of court processes and court information systems preferred;
* Skill in providing excellent customer service;
* Ability to travel throughout the state as needed;
* Ability to communicate effectively verbally and in writing;
* Ability to understand impacts of software, system, or application changes on
customers;
* Ability to prioritize and address customer questions and trouble tickets
based on customer needs and impacts;
* Ability to work independently.A
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