Desktop Support Assistant

Location:  SMCP North America Corporate Headquarters - 44 Wall Street, New York, NY

Status:  FT - 40.0 Hours

Who We Are

SMCP stands as  prominent global leader in the luxury fashion market, celebrated for its Parisian Chic ready-to-wear and accessories collections. Operating across diverse international hubs, from Shanghai to New York City, our commitment to sustainable growth defines our brand values.   With a portfolio comprising four distinguished global brands—Sandro, Maje, Claudie Pierlot, and Fursac—our influence spans 46 countries and 1683 points of sale worldwide. Initially envisioning dressing Parisians, our brands have evolved to make this dream accessible to everyone. In North America alone, we boast 198 locations, ranging from free-standing lifestyle boutiques to leased concession shop-in-shops and off-price outlets. Complementing our physical presence, our eCommerce websites in the US and Canada extend our reach as we continue to shape the future of Contemporary Luxury Fashion across the globe.

Visit our Global Company website at https://www.smcp.com/en/ to learn more. 

What Sets Us Apart as an Employer in the Global Luxury Fashion Space?

At SMCP, our distinctiveness as an employer in the global luxury fashion sector lies in our unwavering commitment to Corporate Social Responsibility (CSR). Anchored by three pillars—Product, People, and Planet—our CSR strategy is a testament to our dedication to sustainability and Diversity, Equity, Inclusion, and Belonging (DEIB). Our clearly defined core values, instilled from the top down, form the bedrock of our organizational culture. As a certified Happy@Work employer, we prioritize the well-being and satisfaction of our 6500 world-wide passionate entrepreneur team members. Bolstering our appeal as an employer are our strong financial results, marking 2021 as our "comeback" year. Add to this mix our uniquely coveted Parisian chic merchandise collections, and you have an employer that not only sets trends in the fashion world but also cultivates a work environment that fosters innovation, diversity, and success. Here at SMCP, passion meets purpose, and together, we redefine the future of luxury fashion.Top of Form

Position Overview

SMCP is looking for a motivated and enthusiastic entry level Desktop Support Assistant to help support the day-to-day operations of end users in the NY office, as well as the HelpDesk service of 160+ of our Stores. This key role works very closely with all members of the Operations team, to ensure optimal service of our IT infrastructure and applications. The ideal candidate will have a basic understanding of computer hardware and software, experience with device setup and configuration, and the ability to troubleshoot common technical issues. They should be comfortable working across multiple systems and platforms while providing excellent customer support and technical assistance to end users. This role reports to our Director, IT of North America.    

Organizational Structure - Reporting Relationships

• Department Head: Director, I.T.
• Executive Committee: VP, Operations + Tranformation

Essential Duties and Job Responsibilities

• Configure, deploy, and prepare Windows desktops and laptops in alignment with North American business standards using tools such as Microsoft Intune, Microsoft Deployment Toolkit, and Apple Business Manager.Provide first-line technical support for hardware, software, and end user issues across desktops, laptops, printers, mobile devices, email/productivity suites, and a variety of in-house applications.
• Work closely with our HR team to ensure a smooth onboarding process for our New Hires.
• Assist in the creation and maintenance of technical documentation, improve standard operating procedures, and knowledge base articles to enhance service quality and operational efficiency.Maintain accurate IT asset tracking, lifecycle management, and documentation in accordance with company policies and standards.
• Escalate complex technical issues to the Helpdesk Support Analyst or the Director, IT or external service providers as required, ensuring timely resolution and communication. 
• Relationship management between North American Business Unit and various Group IT teams, assisting in remediation and escalation of issues.

Principal Skills, Knowledge & Abilities Required

• 1-2 years prior experience in desktop support.
• Basic Windows Administration and PC technician skills.
• Ability to troubleshoot and analyze basic system and business process issues and assist in implementing appropriate solutions.
• Basic understanding of Active Directory, DNS, DHCP, wired/wireless networking concepts.
• Exposure to cloud services such as Microsoft Office 365 and SharePoint, and MDM tools such as Microsoft Intune is a plus. Experience with remote support tools such as BeyondTrust.
• Detailed oriented and strong analytical and problem-solving skills. 
• Self-motivated and able to work both independently and as part of a team.
• Strong communication, documentation, and customer service skills.
• Ability to work in fast paced, dynamic environment, working independently as well as a member of a team.
• Ability to build effective working relationships with end users, IT teams, and business stakeholders.
• Prior retail experience (Point of Sale, Payment Terminals) is a plus

What we Offer in Return

• Competitive compensation and benefits package.
• Employer matched 401k program – immediate 100% vesting
• Generous Paid Time Off and company holidays (12)
• Summer Fridays
• Paid Parental Leave
• MAVEN -Tailored family planning tool
• Hybrid work schedule with 3 days in office and 2 days remote.
• 4 completely remote work weeks
• Generous merchandise discount.
• Ongoing training and professional development.
• Career growth opportunities / internal mobility
• Culture of Engagement starting at the top
• Collaborative, team-work oriented work environment