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Desktop Support AnalystPosted 3 Weeks agoJob Type Full-Time RegularPosted Posted 3 Weeks ago

Progressive IT

Irving, TX

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JOB DETAILS
SKILLS
Analysis Skills, Atlassian JIRA, Communication Skills, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop Administration, Engineering, Establish Priorities, Firewalls, IP (Internet Protocol), Identify Issues, Inventory Management, Microsoft Office, Microsoft SQL Server, Modems, Multitasking, Network Configuration Management, Network System Hardware, Office Equipment, Onboarding, Organizational Skills, Presentation/Verbal Skills, Printers, Problem Solving Skills, Resolve Customer Issues, Systems Administration/Management, Systems Engineering, Time Management, Windows PowerShell, Writing Skills
LOCATION
Irving, TX
POSTED
5 days ago

City

Irving

State

TX

Job Type

Full-Time Regular

KEY RESPONSIBILITIES

  • Troubleshoot and resolve user issues related to computers, IP-based phones, printers, and other office equipment.
  • Install and configure new computers, IP-based phones, printers, and other office equipment to ensure consistent performance.
  • Monitor the Ticketing System, responding to tickets promptly to meet service-level objectives.
  • Serve as an escalation point for complex issues that Service Desk Specialist-I team members encounter.
  • Maintain detailed logs of work completed and actions taken to ensure ticket resolutions are documented thoroughly.
  • Aid in deploying and configuring network equipment, including firewalls, modems, and switches, to support secure, efficient connectivity.
  • Create and configure new hire accounts, ensuring appropriate access levels for seamless onboarding.
  • Troubleshoot advanced technical issues, providing higher-level solutions that prevent recurring problems.
  • Assist in inventory management, keeping IT supplies and equipment organized for quick access and replenishment.
  • All other duties assigned

REQUIREMENTS

  • A four-year college degree or equivalent industry training and certifications
  • A minimum of three (3) years Systems Engineering experience.
  • Experience managing Office 365, SQL server, and other MSFT servers
  • Expertise in Microsoft Office Suite.
  • Flexible availability, including after-hours or weekend work as needed
  • Proficiency with Windows Powershell
  • Experience working with Service Management tools. SysAid and JIRA preferred.
  • Excellent analytical, problem-solving, and critical thinking.
  • Time management, prioritization and organization with the ability to prioritize activities and drive multiple tasks at once
  • Networking and cultivating productive working relationships
  • Working with all levels within an organization including senior executives, managers, front lines, corporate and technical staff
  • Demonstrated client relationship skills with a strong commitment to satisfying customers
  • Strong writing skills, as well as the ability to articulate security-related concepts to a broad range of technical and non-technical staff.
  • Be a proficient problem-solver that is able to work autonomously.
  • Strong written and verbal communication skills with the ability to effectively relate security-related concepts to a broad range of technical and non-technical staff.

Job ID EB-1660246293 / Posted Posted 3 Weeks ago

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About the Company

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Progressive IT