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Desktop Support Analyst

SRI Tech Solutions

Whippany, NJ

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JOB DETAILS
JOB TYPE
Full-time, Employee
SKILLS
Analysis Skills, Asset Management, Auditing, Communication Skills, Cross-Functional, Customer Service Management, Customer Support/Service, Data Migration, Desktop Administration, Desktop PC, Disaster Recovery, Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Inventory Management, Laptop PC, Management of Information Systems/Technology (MIS), Microsoft Windows Operating System, Mobile Devices, On Call, Organizational Skills, Peripheral Hardware, Problem Solving Skills, Reconciliation, Service Level Agreement (SLA), Software Administration, Technical Support, Time Management
LOCATION
Whippany, NJ
POSTED
3 days ago

Desktop Support Engineer

Location: Whippany, NJ (Onsite)
Duration: Long-Term Contract

Summary:
Seeking a Desktop Support Engineer to provide onsite end-user support, device management, asset lifecycle administration, and technical troubleshooting in a corporate environment.

Key Responsibilities:

  • Install, configure, and support desktops, laptops, mobile devices, peripherals, and software.
  • Provide desk-side support, break-fix services, IMACD activities, device refreshes, and data migrations.
  • Troubleshoot hardware, software, and end-user issues, ensuring timely ticket resolution within SLA.
  • Coordinate with vendors for hardware provisioning, repairs, warranty support, and replacements.
  • Support security, compliance, access review, and audit-related activities.
  • Provide IT support for meetings, events, and disaster recovery activities.
  • Assist with network, voice, and infrastructure hands-and-feet support.
  • Manage IT asset lifecycle, inventory tracking, audits, warranty management, and asset reconciliation.

Required Skills:

  • Experience in desktop support, technical troubleshooting, and end-user support.
  • Strong knowledge of Windows operating systems, laptops, desktops, mobile devices, and peripherals.
  • Experience with ticketing systems and SLA-driven support environments.
  • Understanding of IT asset management and inventory control processes.
  • Ability to coordinate with vendors and cross-functional IT teams.
  • Strong communication, customer service, and problem-solving skills.
  • Willingness to participate in on-call and after-hours support when required.

Preferred Skills:

  • Experience with enterprise IT environments and infrastructure support.
  • Knowledge of security and compliance processes.
  • Familiarity with device deployment, imaging, and migration activities.

About the Company

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SRI Tech Solutions