Adobe Product Family, Analysis Skills, Apple Macs, Artificial Intelligence (AI), Communication Skills, Computer Maintenance, Customer Support/Service, Desktop Administration, Diversity, Help Desk, Identify Issues, Information Technology & Information Systems, Inventory Management, Microsoft Windows Azure, Problem Solving Skills, ServiceDesk, Software Administration, System Center Configuration Manager (SCCM), Systems Administration/Management, Technical Support, Technical Writing, Testing, Time Management
Introduction
The Enterprise Technology department provides IT services and support globally. This Group is responsible for ServiceDesk services & support, desktop support, and all end-user technology support.
Required Skills & Qualifications
- 5 years of IT experience
- Proven experience in progressive IT roles within a large, complex organization
- Bachelor's degree in a technical discipline or equivalent working experience
- Experience in delivering support to a diverse company
- Proven ability to communicate effectively throughout all levels of associates and with those from diverse cultural backgrounds
- Prior work experience at client or in client's Industry
- Applicants must be able to work directly for Artech on W2
Preferred Skills & Qualifications
- Experience in utilizing SCCM, JAMF, Office365, and Adobe applications
- In-depth knowledge of Azure AD & On-Prem AD administration
- Familiarity with AI integrations with office products
Day-to-Day Responsibilities
- Deliver exceptional customer service by effectively communicating with users to understand issues, providing timely resolutions, and escalating when necessary
- Provide comprehensive desktop support for MAC and PC users, addressing hardware and software issues promptly and efficiently
- Administer and troubleshoot issues related to Office365 applications
- Oversee general inventory management, including tracking and maintaining hardware and software assets
- Assist with end-user issues and support of AI tools with office products
- Maintain accurate and up-to-date documentation of technical procedures, troubleshooting steps, and system configurations
For immediate consideration please click APPLY to begin the screening process with Alex.