Desktop Support Analyst | ED&F Man | Houston (fluent Spanish required)

## Desktop Support Analyst | ED&F Man | Houston

fluent Spanish required

Apply Now

130326

Houston

### Role Overview

Established in 1783 ED&F Man is an agricultural commodities merchant with 2800 people in 43 countries and annual revenue in excess of 8bn. We trade sugar, coffee, molasses, animal feed, and fish oils. Corporate responsibility is ingrained in our culture. We are passionate about sustainable production, take care to limit the environmental impact of our operations, and actively support the communities in which we work.

### Business Overview

Established in 1783 ED&F Man is an employee-owned agricultural commodities merchant with 2800 people in 43 countries and annual revenue in excess of 8bn. We trade sugar, coffee, molasses, animal feed, and fish oils. Corporate responsibility is ingrained in our culture. We are passionate about sustainable production, take care to limit the environmental impact of our operations, and actively support the communities in which we work.

### Key Accountabilities

• Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, multimedia displays, projectors, and video conference system support.
• Deliver an excellent level of technical resolutions related to Windows PC, Server, Microsoft 365 apps, and mobile devices running on Android and iOS.
• Responsible for monitoring, operating, managing, troubleshooting, and restoring to service any terminal service client, personal computers, or notebooks that have authorized access to the network.
• Test plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software.
• User account administration including account creation and management, as well as password resets on Active Directory.
• Manage the diagnoses and repair of hardware, contacting appropriate service vendors when necessary.
• Recommending solutions to ensure that problems have been corrected and maintain records of work performed.
• Document standardized user processes and procedures for the support knowledge base.
• Asset management of hardware and software inventory.
• Provide support for custom ED&F applications.
• Educate and develop IT skills to meet the requirements of the desktop support team, providing assistance and guidance to other members of the team.
• Advanced troubleshooting of PC and user-facing issues.
• Willing to learn and support new IT solutions whenever implemented.
• Other duties as assigned by Supervisor or in Line Manager.

### Skills and Experience

• Minimum of 3 years experience in a Help Desk, Desktop Support, or similar IT support role providing Level 1 and Level 2 support.
• Strong experience supporting Windows desktop operating systems, Microsoft Office, and endpoint management tools including patch management, anti-malware, and imaging.
• Fluency in Spanish and English is required; additional languages are a plus.
• Solid knowledge of PC hardware, software, and peripherals with exposure to Apple Mac devices considered desirable.
• Understanding of Transmission Control and Internet Protocol (TCP/IP) networking principles and general connectivity troubleshooting.
• Experience using remote support tools and service management systems to manage and resolve support tickets.
• Experience supporting iOS and Android mobile devices with basic knowledge of IP-based telephone systems.
• Strong problem-solving, organizational, and multitasking skills with the ability to prioritize work in a fast-paced environment.
• Excellent communication skills with a strong customer service focus and the ability to work independently and within a team.
• Experience with System Center Configuration (SCCM) is advantageous.
• Relevant IT certifications or equivalent experience preferred; a related degree is advantageous.
• Flexible approach to working hours including availability outside core business hours when required.

We recognise that talent comes in many forms and we value potential just as much as experience. If this role excites you but you dont meet every requirement, we still encourage you to apply.

### Our Offer

We provide a fast-paced, stimulating, and truly global environment which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the global leaders in soft commodity trading.

### Our Values

• Respect
• Integrity
• Meritocracy
• Client Focus
• Entrepreneurship

Our values define who we are. They are the fundamental beliefs that determine our actions and guide our behaviour. They influence the way we communicate and collaborate and define the way we engage with our clients, partners, and communities. Our values are underpinned by a set of essential behaviours which form part of our performance management approach.

Delivering on our objectives is very much about 'what we do' but these essential behaviours also provide a guide and measure for 'how we do things'. Our performance essentials are Take Initiative, Self-Management, Deliver Results, and Collaboration.

### Our Commitment

We are committed to creating and sustaining an inclusive and diverse work environment where all employees are treated with dignity and respect. We are committed to promoting equal opportunities in employment and are focused on actively building and developing diverse teams. All qualified applicants will receive equal treatment without regard to race, colour, sex, gender, age, religion, belief, ethnic or national origin, marital or civil partner status, physical or mental disability, military or veteran status, sexual orientation, gender reassignment, identity, gender expression, genetic information, or any characteristic protected by local law.

We are willing to make any reasonable adjustments throughout our recruitment process.

---

Apply Now

• First Name
• Last Name
• Phone
• 1
• 93
• 355
• 213
• 1684
• 376
• 244
• 1264
• 672
• 1268
• 54
• 374
• 297
• 61
• 43
• 994
• 1242
• 973
• 880
• 1246
• 375
• 32
• 501
• 229
• 1441
• 975
• 591
• 387
• 267
• 55
• 246
• 673
• 359
• 226
• 257
• 855
• 237
• 1
• 238
• 345
• 236
• 235
• 56
• 86
• 61
• 61
• 57
• 269
• 243
• 682
• 506
• 225
• 385
• 53
• 537
• 45
• 253
• 1767
• 1849
• 593
• 20
• 503
• 240
• 291
• 372
• 251
• 500
• 298
• 679
• 358
• 33
• 594
• 33
• 241
• 220
• 995
• 49
• 233
• 350
• 30
• 299
• 1473
• 590
• 1671
• 502
• 44
• 224
• 245