Desktop Support Analyst - CS

Great new Career Opportunity in Long-Term Care Pharmacy!

Now Hiring - Desktop Support Analyst -

The Desktop Support Analyst will be responsible for, but not limited to:

1. Identify, diagnose, and resolve Level 1 IT problems related to personal computer hardware and software applications at assigned site(s)
2. Deliver, setup, and configure end-user desktop & laptop computer hardware, software, Printers, BlackBerry cellphones, and peripherals
3. Assist in maintaining an inventory of IT hardware and software assets
4. Conduct end user technical training as needed
5. Assist other members of the Technical Operations team with hardware/software/network technical assistance as needed
6. Coordinate timely repair of PC computer equipment covered by the third-party vendor maintenance agreements
7. Handle the moves which requires uninstall/install, lift and pack/unpack Desktop Computer equipment with peripherals
8. Answer calls and respond to emails related to IT support
9. Use remote access software to troubleshoot technical problems
10. Use Service Desk software to manage assigned workload and update the problem tickets with detailed resolution
11. Setup projectors and video conferencing equipment
12. Ask questions and listen to end-users in order to validate the issue, explain the problem in a clear and understandable way and provide options for repair or replacement

Education:

Associate's Degree or Bachelor's Degree in Computer Science, Information Systems or other related field

Professional Experience:

• At least 3 + years of hands-on IT experience supporting and repairing PC/ desktop hardware issues in a diverse enterprise infrastructure operation
• Overall technical knowledge, proficient using multiple operating systems including Windows 7, Apple iOS, and some form of Work Order/Incident Management tool. Also, Microsoft Office (Outlook, Excel, etc)
• Excellent verbal and written communication skills
• Excellent customer service skills with ability to interface at all levels of the organization
• A+ certification preferred