DESKTOP IT TECHNICIAN KDM

Cincinnati

CORE PURPOSE OF THE JOB:

KEY PERFORMANCE AREAS:

• Diagnose, install, configure, and maintain network equipment, computers, and peripherals
• Ensure system functionality, security, backups, and optimal performance
• Provide 1st and 2nd line technical support to end-users and manage user accounts/access
• Resolve hardware and software issues and provide timely feedback to stakeholders
• Identify and repair equipment faults, including minor hardware maintenance and component replacement
• Provide technical assistance during project implementation and rollouts.
• Ensure compliance with IT policies, data backup procedures, and best practice standards

QUALIFICATIONS / EXPERIENCE:

• Relevant tertiary qualification with at least 3 to 4 years’ experience, equivalent to an Information Technology Technician with hardware and software support knowledge and experience to troubleshoot end-user functionality issues
• Strong knowledge of operating systems, including Windows 10/11, Mac OS, and Active Directory
• Proficient in Microsoft Office Suite
• Sound understanding of networking concepts, including switches, wireless access points, and cabling
• Basic knowledge of SQL (advantageous)
• Valid driver’s license with own vehicle or reliable access to transport

BEHAVIOURS & ATTRIBUTES:

• Strong problem-solving ability with a logical and analytical approach
• Customer-focused with a helpful, patient, and professional manner
• Ability to work under pressure and respond calmly to urgent issues
• High level of accountability, reliability, and attention to detail