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Desktop Field Technician

InfoPeople

Phoenix, AZ

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JOB DETAILS
SKILLS
1st Level Support, 2nd Level Support, Audiovisual, Communication Skills, Computer Hardware, Computer Maintenance, Computer Servers, Computer Software, Computer Workstations, Desktop Hardware, Desktop PC, Document Scanners, Documentation, Driver's License, Hardware Administration, Help Desk, Identify Issues, Laptop PC, Lift/Move 50 Pounds, Manufacturing Data Management, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, On Call, On Site Support, Peripheral Hardware, Plotters, Preventative Maintenance, Printers, Server Hardware, ServiceNow, Software Administration, Software Patches, Status Reports, Technical Support, Technical Writing, Videoconferencing
LOCATION
Phoenix, AZ
POSTED
10 days ago
Desktop Field Technician
ABOUT THIS POSITION
Currently there is one (1) 1st shift vacancy working on the End device team in Technology. This position will be responsible for providing end-user hardware and software support, responding to helpdesk tickets, providing support for the mobile device team, and resolving complex tasks.
Responsibilities will include but not limited to:
• Responding to helpdesk tickets in a large enterprise environment.
• Installing and maintaining desktop computer and server hardware and software.
• Supporting and troubleshooting peripheral equipment including specialty scanners, printers, and plotters.
• Performing installation and patching of Windows operating systems.
• Submitting weekly status reports to supervisor.
• Support large conference room Audio/Visual equipment.
• Mobile device support including working understanding of mobile device management tools.
• Preparing workstation and laptop images and deployment of devices.
• Participate in afterhours/weekends on call rotation.
• Support Audio/Video conferencing equipment.
JOB REQUIREMENTS
• A minimum of three (3) years' experience providing technical support to end users in a fast-paced environment.
• One year of Active Directory experience.
• Experience with ServiceNow ticketing software.
• Experience with Tanium or Workspace One MDM.
• Experience providing technical support for Microsoft Windows and Office in a network environment.
• Experience with preventive maintenance and procedures of workstations and laptops
• Solid troubleshooting skills in desktop computer hardware and software.
• Experience creating and improving technical documentation; documenting the system specifications and design.
• Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations.
• The successful candidate must pass a federal background check.
• Only the highest qualified candidates will be considered.
• Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel.
• Candidate should be able to safely lift 50 pounds.
• Must possess and maintain a valid Arizona driver's license with a clean record.

About the Company

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