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Desktop Engineer

ICONMA, LLC

Malvern, PA

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JOB DETAILS
SALARY
$21.29–$24.29 Per Hour
SKILLS
Assembly Line, Asset Management, Audiovisual, Best Practices, Change Control, Cleanroom, Commissioning, Communication Skills, Desktop PC, Distribution Services, Firewalls, GMP (Good Manufacturing Practices), GxP, Hardware Components, Hardware Installation, Health Plan, Identify Issues, Information Technology & Information Systems, Information Technology Consulting, Management of Information Systems/Technology (MIS), Manufacturing, Microsoft Product Family, Network Connectivity, Network Operations Center, Network Routers, Network Switching, OEM (Original Equipment Manufacturer), Power Amplifier, Power Management, Printers, Problem Solving Skills, Server Support, Software Configuration Management, Software Patches, Systems Maintenance, Technical Support, Test Equipment, Usability Engineering, Wireless Communications, Wireless LAN
LOCATION
Malvern, PA
POSTED
9 days ago
Our Client, an IT Services and Consultant company, is looking for a Desktop Engineer for their Malvern, PA location.
 
Responsibilities:
  • Provide smart Hands and Feet support for Technology team on demand
  • Rack and Stack Support for commissioning/decommissioning infra devices tbe provided.
  • Provide physical access tvendors on demand for site/Communication rooms – IDF/MDF/MMR and Data Center/Server room.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
  • Printer Management/usage monitoring and coordinate with Vendors tensure print services continuity.
  • Co-ordination for cable patching with Vendors or enable on demand.
  • Ensure basic Network connectivity (LAN), Wi-Fi access / VideTandberg / Printer/ Voice are available at site
  • Advanced Troubleshooting / Problem Solving capabilities tnarrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Installing and configuring hardware and software components tensure usability by end users
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
 
Requirements:
  • Candidate should have worked as a desktop engineer in Manufacturing lab environment
  • JD-1 EUS:
  • Technician Skillset Required
  • Experience in supporting overall manufacturing / lab IT systems and IT devices.
  • Familiarity with manufacturing, lab and Data Center IT equipment
  • Includes but is not limited tscanners, printers (Zebra, etc..), tablets, PCs attached tspecialized test equipment, PCs used on the manufacturing line, etc..
  • Advanced Troubleshooting / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
  • Advanced Troubleshooting / Problem Solving capabilities tnarrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Advanced communications skills twork with multiple teams (Network, Server) and/or OEMs on high priority issues.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
  • Manage IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
  • Basic Troubleshooting / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
  • Strong focus on quality and attention tdetail
  • Experience in supporting overall manufacturing / lab IT systems and IT devices
  • Familiarity with manufacturing, lab or distribution center IT equipment
  • Includes but is not limited tscanners, printers (Zebra, etc..), rugged tablets, PCs attached tspecialized test equipment, PCs used on the manufacturing line, etc..
  • Advanced Troubleshooting / Problem Solving capabilities tnarrow down root cause of incident
  • Advanced communications skills twork with multiple teams and/or OEMs on high priority issues
  • Advanced Microsoft skills (server support, etc.)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
  • Strong focus on quality and attention tdetail
  • Safety training and proper PPE and/or Lab requirements always apply
  • Understanding of GMP / GxP environment
  • PCs / Servers cannot have any sort of maintenance or patching without approved change control windows
  • Nsystems or devices should ever be rebooted without proper approvals
  • Often MLL sites may have isolated networks
  • Understanding of what critical support means during a P1 or P2 event (i.e. proactive support – spares, crash carts, etc..)
  • Ensure best practices are followed and understood:
  • 5S (LEAN) or similar methodology in IT rooms / Datacenter
  • Requirements tenter a clean room
  • Proper entry procedures, proper gear, etc..
  • Safety protocol for moving IT equipment around the building (carts, trikes, push carts, etc..)
  • Years of Experience: 4.00 Years of Experience
 
Why Should You Apply?

About the Company

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ICONMA, LLC