Deskside Technician (Tier 2)

To acquire the advantage, Zolon is seeking a Tier 2 Deskside Technician to support and provide hands-on deskside support across House offices in the Capitol Hill and DC Metro area, including device setup, peripheral support, and executive/VIP assistance.

Key Responsibilities:
Provide in-person deskside support, device setup, and troubleshooting in House offices.
Support printers, peripherals, and office hardware.
Provide executive/VIP-level support with professionalism and discretion.
Coordinate inventory and asset tracking for deployed equipment.
Physically install, move, and service equipment (lifting to 50 lbs).

Required Qualifications (Must-Have):
5+ years of advanced Windows/macOS/iOS/Android support experience.
Active Directory and Office 365 experience.
Remote access/VPN experience.
Deskside support and printer/peripheral support experience.
Hardware setup experience.
Ability to lift up to 50 lbs.

Preferred Qualifications / Differentiators:
JAMF, Apple Business Manager, Workspace ONE, Intune.
Microsoft Defender experience.
MDT imaging experience.
Executive/VIP support experience.
House or Capitol campus experience.

Security, Compliance & Onboarding Requirements:
Must be U.S.-based and legally eligible to work in the United States (I-9/E-Verify compliance required).
Must pass a U.S. Capitol Police background check (CP-491 or equivalent) with CAO adjudication before starting work on the contract.
Must sign the House Non-Disclosure Agreement (NDA) before commencing work or receiving House Information access.
Must complete House Information Security (HISPOL/HISPUB) orientation and annual Workplace Rights / harassment-and-discrimination-prevention training.
A House ID badge is required based on onsite presence, House network access, and COR determination.
May not use personal devices for House systems/CMS or unauthorized cloud services.

Location: Washington, DC