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Deskside Technician II

Stefanini, Inc

  • Coppell, TX
  • 16 days ago

    Highlights

    Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. Why we're different Brazilian and privately owned company; Agility, flexibility, and innovation are in our DNA; Flat organizational structure which enables faster communication and decision making;

    Numbers & Facts

    LocationCoppell, TX
    IndustryComputer/IT Services
    Company Size10,000 employees or more
    Year Founded1987
    Websitehttp://www.stefanini.com

    Description

    Who we are
    Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
                                  
    What will you do?
    • Supporting IT equipment in large corporate environment
    • Desktop/laptop tech support (Mac and PC)
    • Windows 10/11 operating systems
    • Support mobile devices, printers, scanners, wireless, VPN, etc.
    • IMAC Support - IT equipment Install/Move/Add/Change
    • Maintain repairs, spare parts, and components
    • Research and troubleshoot problems
    • Track and resolve customer incidents and requests through the client's ticketing tool
    • Troubleshoot and resolve hardware and software issues for Windows devices
    • Backup, restoration, and migration of user data
    • Smart Hands support with networking, server, and telecommunications technologies
    • Printer and peripheral device support
    • Inventory management of IT assets including asset auditing
    • Ability to research and follow appropriate KB articles
    • Ability to work on-call and other after-hours support needs
    • May provide Executive support
    • Various other tasks associated with deskside services
    • May need to be available to provide support at other client locations as needed
    • Other duties as assigned
     
    What do you need to succeed?
    • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
    • Able to uphold a positive attitude at all times, even under stressful conditions
    • Experience supporting remote facilities and users
    • Excellent verbal and written communication skills
    • High level of professionalism and strong personal interaction skills
    • Ability to perform in-depth research and troubleshooting for complex technical issues
    • Ability to prioritize and complete all work tasks with minimal supervision
    • Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
    • Ability and willingness to learn new technologies
    • High School Diploma (required)
    • Deskside / Desktop / End User Computer experience, ideally in a corporate environment
    • Proven ability to handle challenging, rapid-response user support
    • Proven ability to balance, prioritize and organize multiple tasks
     
    Desired Characteristics
    • A+ Certification
    • Microsoft Certified Professional (MCP)
    • ITIL Foundations
    • Lean Six Sigma

     

     


     
    • Desktop support, installation printers, scanners
    • Support PC and Printers issues in the Distribution Center
    • Provide details of issue with technical staff
    • Candidates will be working in various climates and conditions both indoors and outdoors
    • Candidates will be and should have ability to stand for extended periods of time, as well as bend
    • Candidates will be with Inventory excel spread
    • Candidates Should a general idea of the network infrastructure
    • Should have understanding how to trouble pc, printers, and scanners
    • Should be able to communicate well verbal and written with technical team

    What you'll get
    • Work with brilliant minds, often within a global capacity;
    • Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
    • Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
     
    Why we're different
    • Brazilian and privately owned company;
    • Agility, flexibility, and innovation are in our DNA;
    • Flat organizational structure which enables faster communication and decision making;

    About Company

    Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

    With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

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