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Expertise with Windows 11
Demonstrated experience with non-standard Software Installation
Demonstrated experience loading computer images with SCCM and PowerShell scripts
Demonstrated ability to troubleshoot network connectivity to ensure PC is online during build process
Provide hardware/software support services to onsite client including break/fix
Diagnose end-user system failures and implement repair solutions
Troubleshoot network devices in order to ensure connectivity from the PC to the Network
Strong technical and communication ability to explain to end-users about refresh processes, including ability to help configure and sync refreshed computer
Flexibility to handle a variety of activities and changes
Demonstrated ability to remain calm if activities do not go according to plan
High organizational ability and detailed oriented
Demonstrated ability to follow processes
Demonstrated ability to document work, track tasks/installs, and perform QA activities
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Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.
With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.