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Deskside Technician I

Stefanini, Inc

Melbourne, FL

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JOB DETAILS
SKILLS
Administrative Skills, Background Investigation, Consulting, Customer Support/Service, Desktop PC, Driver's License, Fortune 1000 Customers, Hardware Administration, Help Desk, High School Diploma, Identify Issues, Information Technology & Information Systems, Information Technology Outsourcing, Internet Application, Lift/Move 50 Pounds, Microsoft Active Directory, Microsoft Office, Microsoft Office 2007, Microsoft Outlook, Microsoft Remote Desktop Services (fka Terminal Services), Microsoft Windows 7, Microsoft Windows Operating System, Network Administration/Management, Network Support, Office Suites, Printers, Recruiting Strategy, Software Administration, Software Development, Symantec Endpoint Security, System Center Configuration Manager (SCCM), System Integration (SI), Technical Support, VPN (Virtual Private Network), Viruses, Wireless Communications
LOCATION
Melbourne, FL
POSTED
12 days ago
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
 
What will you do?
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
 
What do you need to succeed?
  • 3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
  • Experience troubleshooting and replacing hardware on Lenovo PCs
  • Experience using Active Directory
  • Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
  • Experience troubleshooting wireless connectivity issues
  • Quality Customer Service skills
  • VPN experience.
  • Experience with basic hardware printer support
  • Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP
 

 



 

Requirements

  • 1 year onsite or helpdesk support or equivalent experience
  • Excellent troubleshooting capability
  • Ability to maintain composure while handling challenging, dynamic, rapid-response support
  • Experience with Microsoft Office/ Office 365 suite
  • Ability to walk, bend, stand for prolonged periods of time, and lift equipment up to 50 pounds
  • Maintain neat and professional work area and appearance in compliance with site policies
  • Demonstrate a high level of professionalism and strong personal interaction skills
  • High School Diploma or equivalent
  • Maintain valid driver"s license
  • Ability to pass standard panel drug screening and background check
  • Adhere to assigned shift schedule

#LI-BH1 
#LI-ONSITE 

About the Company

S

Stefanini, Inc

Stefanini is a global IT services company with over 24,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. Since 1987, Stefanini has been providing offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world.

With a base of over 500 active clients, including more than 300 multinationals, Stefanini maintains a strong presence in industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector, and utilities. Clients benefit from Stefanini's financial stability, sustained year-over-year growth, and zero net debt. The corporate global headquarters is located in Sao Paulo, Brazil with European headquarters in Brussels and North American headquarters in metropolitan Detroit.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Computer/IT Services
FOUNDED
1987
WEBSITE
http://www.stefanini.com

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