Apple, Asset Management, Consulting, Desktop PC, Detail Oriented, Documentation, Fortune 1000 Customers, Hardware Administration, Hardware Repair, Help Desk, Identify Issues, Information Technology & Information Systems, Information Technology Outsourcing, Inventory Management, Inventory Reports, Laptop PC, Microsoft Windows Operating System, Network Connectivity, Peripheral Hardware, Printers, Recruiting Strategy, Regulatory Compliance, Shipping/Receiving, Software Development, System Integration (SI), Technical Support, Viruses, Wireless Communications
Details:
Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
About The Role: We''re looking for a detail‑oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you''ll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast‑paced depot environment. If you enjoy hands‑on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.
Key Responsibilities Asset Management
- Maintain accurate inventory of laptops, desktops, peripherals, and accessories
- Track hardware through receiving, staging, deployment, return, repair, and retirement
- Update asset records in inventory and ticketing systems
Imaging & Device Preparation
- Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices.
- Configure, test, and validate devices prior to shipment
- Ensure all equipment meets quality and compliance standards
Shipping & Receiving
- Receive incoming hardware shipments and verify contents
- Package and ship devices to end users or field locations
- Maintain proper documentation, labeling, and tracking
Technical Support & Break/Fix
- Diagnose and repair basic hardware issues on Windows/Apple Devices.
- Troubleshoot printers and peripheral device failures
- Assist with basic network connectivity and wireless troubleshooting
- Support virus detection and removal using approved tools
What You''ll Get
- Work with brilliant minds, often within a global capacity;
- Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
- Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.
Why we''re different
- Brazilian and privately owned company;
- Agility, flexibility, and innovation are in our DNA;
- Flat organizational structure which enables faster communication and decision making.
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Stefanini International Holdings Ltd