Deskside Technician I

About The Role: We're looking for a detail‑oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you'll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast‑paced depot environment. If you enjoy hands‑on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.

Key Responsibilities Asset Management

• Maintain accurate inventory of laptops, desktops, peripherals, and accessories
• Track hardware through receiving, staging, deployment, return, repair, and retirement
• Update asset records in inventory and ticketing systems

Imaging & Device Preparation

• Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices.
• Configure, test, and validate devices prior to shipment
• Ensure all equipment meets quality and compliance standards

Shipping & Receiving

• Receive incoming hardware shipments and verify contents
• Package and ship devices to end users or field locations
• Maintain proper documentation, labeling, and tracking

Technical Support & Break/Fix

• Diagnose and repair basic hardware issues on Windows/Apple Devices.
• Troubleshoot printers and peripheral device failures
• Assist with basic network connectivity and wireless troubleshooting
• Support virus detection and removal using approved tools

What You'll Get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

What You Need To Succeed

• 1-2+ years of corporate desk‑side, depot, or hardware support experience
• Experience troubleshooting and replacing components on Windows/Apple devices.
• Familiarity with Windows 10 and Windows 11 and Apple environments
• Basic experience with Active Directory (lookups, password resets, device checks)
• Knowledge of Microsoft Office 365, Outlook, and OWA
• Ability to troubleshoot wireless and basic network connectivity issues
• Strong customer service and communication skills
• Experience with VPN, basic printer hardware support, and tools such as
  • Symantec Endpoint Protection
  • BitLocker
  • SCCM
  • RDP