Computer Skills, Customer Satisfaction, Customer Support/Service, Desktop PC, Enterprise Applications, Federal Government, Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Active Directory, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, On Site Support, Onboarding, Problem Solving Skills, Software Administration, Staff Motivation, System Center Configuration Manager (SCCM), Technical Support, Time Management, User Account Administration
LOCATION
Washington, DC
POSTED
22 days ago
The foundational purpose of AGi is to provide quality high-tech information technology services, employ experienced technical personnel, and satisfy all customer requirements on time at a competitive price. We believe that people are our most valued resource, both clients and employees. We understand the necessity of matching just the right person and the right technological solution to job requirements and work environment. We specialize in integration design and information management systems, as well as the placement of highly skilled and motivated personnel.
Job Title:
Deskside Support Technician (Tier 2/3)
Overview:
We are seeking an experienced Deskside Support Technician to provide on-site technical support within a federal environment.
Key Responsibilities:
Provide Tier 2/3 deskside support for hardware, software, and network-related issues
Perform computer imaging, re-imaging, and deployment (laptops/desktops)
Troubleshoot Windows 11 operating systems and enterprise applications
Manage user accounts and permissions within Azure AD
Support onboarding/offboarding activities (account setup, device provisioning)
Document tickets, resolutions, and recurring issues within ticketing systems
Required Qualifications:
7+ years of IT support experience (deskside / helpdesk / end-user support)
Experience supporting federal government environments
Hands-on experience with Azure Active Directory (Azure AD)
Strong experience with computer imaging and re-imaging (SCCM, Intune, or similar tools)
Experience supporting Windows 11 environments
Strong troubleshooting and customer service skills
Ability to work fully on-site
AGi Mission Support Services, Inc. is an Equal Opportunity Employer (EOE): Minorities, Women, Veterans, and those with Disabilities.