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Deskside Support Engineer 8 Openings

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Des Moines, Iowa

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JOB DETAILS
SKILLS
Asset Management, Best Practices, Communication Skills, Computer Systems, Customer Support/Service, Desktop PC, Document Scanners, Enterprise Applications, Hardware Upgrades, Help Desk, IT Service Management (ITSM), Identify Issues, Inventory Management, Inventory Reports, Laptop PC, Maintenance Services, Microsoft Windows Operating System, Network Security, People Management, Peripheral Hardware, Printers, Problem Solving Skills, Record Keeping, Regulatory Compliance, Scanners Hardware, Security Compliance, Security Patches, Service Level Agreement (SLA), Software Administration, Software Configuration Management, Software Installation, Technical Support, Time Management
LOCATION
Des Moines, Iowa
POSTED
5 days ago
Replies within 24 hours
Deskside Support Engineer 
Location - Des Moines, Iowa - Onsite
No. of Positions - 8

The Deskside Support Engineer provides handson technical support for enduser devices including laptops, desktops, printers, scanners, and peripheral equipment. This role ensures
timely resolution of hardware and software issues, maintains accurate inventory records, and supports the deployment of applications and equipment across the organization. The engineer serves as the primary onsite technical resource for employees and collaborates with IT teams to maintain a stable and secure computing environment.

Key Responsibilities
  • EndUser Device Support : Troubleshoot and resolve issues with laptops, desktops, monitors, docking stations, and peripherals.
  • Printer & Scanner Support : Install, configure, and maintain printers, scanners, and multifunction devices, including coordination with vendors when needed.
  • Software Installation : Install, update, and configure approved software applications following organizational standards and security policies.
  • Hardware Deployment : Prepare, image, and deploy new devices; perform hardware upgrades and replacements.
  • Inventory Management : Track IT assets, maintain accurate inventory records, and support lifecycle management of equipment.
  • Ticket Management : Respond to and resolve service requests within defined SLAs using the organization’s ITSM platform.
  • User Support & Training : Provide guidance to employees on device usage, basic troubleshooting, and security best practices.
  • Collaboration : Work closely with network, security, and systems teams to escalate issues and support broader IT initiatives.
  • Compliance & Security : Ensure all devices meet security, patching, and compliance requirements.
Required Qualifications
  • Experience supporting laptops, desktops, printers, scanners, and related hardware.
  • Strong knowledge of Windows OS, basic networking, and common enterprise applications.
  • Familiarity with imaging tools, device management platforms, and ITSM ticketing systems.
  • Ability to diagnose hardware and software issues efficiently.
  • Strong communication and customer service skills.




About the Company

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