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Desk Assistant

University of Georgia

Athens, GA

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JOB DETAILS
SKILLS
Access Control, Administrative Skills, Affordable Housing, Background Investigation, Booking Arrests, Budgeting, Community Support, Consulting, Customer Service Operations, Customer Support/Service, Football, Human Resources, Interpersonal Skills, Mail Processing, Mail Services, Policy Development, Regulations, Student Conduct, Student Housing, Time Management, Training/Teaching Curriculum, University/School Policies
LOCATION
Athens, GA
POSTED
Today
Posting Details

Position Details

Posting Number

G/R33381P

Working Title

Desk Assistant

Department

Housing-Resident Progs & Srvcs

About the University of Georgia

Chartered by the state of Georgia in 1785, the University ofGeorgia is the birthplace of public higher education in America and is the state's flagship university (. The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently rankedamong the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

Part of the Division of Student Affairs, University Housing consists of nearly 2.8 million square feet of facilities and is home to more than 9,000 students. The department employs 220 full-time staff members, 21 graduate assistants and 565 undergraduate student workers. As a self-supporting auxiliary, University Housing operates a $59 million budget derived only from student housing fees and other non-state sources.

In support of its mission to provide comfortable, affordable and secure housing options where the academic success and personal growth of residents are encouraged and supported, University Housing engages staff members in competency-based training and students in curriculum-based engagement focused on community building, interpersonal skills, social awareness and responsibility, and well-being.

College/Unit/Department website

housing.uga.edu

Employment Type

Employee

Additional Schedule Information

Advertised Salary

$12.00

Anticipated Start Date

08/10/2026

Posting Date

06/01/2026

Closing Date

Open Until Filled

Yes

Special Instructions to Applicants

REQUIRED QUALIFICATIONS:
  1. Must always be enrolled on at least a half-time basis at the University of Georgia when classes are in session (i.e., enrolled in a minimum of six credit hours for undergraduate and professional students during fall/spring semesters; enrolled in a minimum of five credit hours for graduate students during fall/spring semesters). Credit hour minimums during the summer terms may be different. Consult the University Housing Human Resources office for additional information.
  2. Must be in good standing with the Office of Student Conduct and University Housing. Good standing is defined as not being found responsible for policy violations that would interfere with the ability to perform tasks typically assigned to student employees. Additionally, good standing means that the student employee has participated in the student conduct process if charged with any violations and completed any sanctions that may be assigned by the prescribed deadline.


CONDITIONS OF EMPLOYMENT:
  1. Student employees are considered temporary employees. A temporary employee may be separated at any time for any reason without notice and either the employer or the employee can end the employment relationship. Such separation is not grievable or subject to appeal.
  2. May not hold dual employment within the university during summer terms; student employees may not have another student position when employed with University Housing.
  3. May not exceed 20 hours of work per week when enrolled in classes. Limitations on hours worked are not impacted during summer enrollment.
  4. May not exceed 6 consecutive hours of work per shift without a 30-minute break.
  5. Should be available to work a minimum of 8 hours of desk shifts per week. This includes overnight shifts (for Night Desk Assistants), weekends, academic breaks, and holidays throughout the semester.
  6. Work during some home football games as required by your assigned community.
  7. New applicants should be available/present on August 10, 11, and 12, 2026 to attend mandatory training (This is not negotiable).
Location of Vacancy

Athens Area

EOO Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

Duties/Responsibilities

Duties/Responsibilities

  • Provide exemplary customer service to all residents, guests, visitors, faculty and staff who interact with community desks and community office spaces.
  • Function as a resource for accurate information concerning Housing and university operations.
  • Support the community office staff by performing assigned administrative responsibilities effectively and efficiently.
  • Assist in the opening, closing, and transition of residence halls. This may require early arrival and late departures, as well as working during break periods and finals week.
  • Support, communicate, enforce and abide by all university and department policies, procedures and regulations.
  • Follow appropriate protocols in addressing incidents and potential policy violations.
  • Assist community office staff during a crisis or emergency, maintaining appropriate confidentiality.
  • Participate in all departmental and community training.
  • Participate in all meeting activities including, but not limited to: staff meetings, community staff meetings and one-on-one meetings with supervisor.
  • Follow appropriate community desk policies and procedures including, but not limited to: key management, equipment check-out and access control.
  • Sort, record, distribute and forward mail, packages and newspapers according to United States Postal Service regulations and community procedures.
  • Perform other duties consistent with the purpose of the position as assigned.


Percentage of time

100

Position Details

Position Information

Classification Title

Student Assistant

FLSA

Non-Exempt

UGA Job Code

FTE

0.50

Minimum Qualifications

Position Summary

This student position is generally the initial contact responsible for providing customer service to residents and guests at our communities' desks. In addition, a person in this position provides assistance to the community administrative specialist, residence hall director and/or graduate residents, and assistant directors with administrative tasks and serves as a resource of information to residents and guests. This student position is also responsible for distributing mail and packages for the community as well as managing keys in accordance with University Housing policies and procedures.

Relevant/Preferred Education, Experience, Licensure, Certification in Position

Knowledge, Skills, Abilities and/or Competencies

Physical Demands

Standard for a normal office environment.

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

No

Does this position require a P-Card?

No

Is having a P-Card an essential function of this position?

No

Is driving a requirement of this position?

No

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

Yes

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Kim Roberson

Recruitment Contact Email

hsg-resservices@uga.edu

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).
  1. * Do you have previous experience working with University Housing? If so, where and when?
    (Open Ended Question)
  2. * Do you have another job on campus for the current academic year? If so, where and how many hours do you currently work per week?
    (Open Ended Question)
  3. * Student staff are required to be enrolled at the University of Georgia for at least 6 credit hours (undergraduate) or 5 credit hours (graduate) while employed. Do you meet this requirement?
    • Yes
    • No
  4. * The Desk Assistant position is a crucial member to the Residential Services operations in University Housing - a 24-hour, 365-day customer service-based operations. What will you bring to the team environment to enhance these operations? Please answer with a minimum of 3-5 sentences.
    (Open Ended Question)

Applicant Documents

Required DocumentsOptional Documents
  1. Resume/CV
  2. Cover Letter

About the Company

U

University of Georgia