Desk Adjuster - Residential Property Claims

We are expanding our in-office Desk Operations and looking for experienced adjusters who want to handle Property wind and hail claims from a desk. These Desk Adjusters will utilize technology to gather information and evaluate the loss. They will then analyze that information, determine coverage, and settle the losses with minimal supervision. You must have the ability to maintain high claim standards, produce a quality claim file and deliver excellent customer service.

About Crawford

Crawford is the world's largest publicly listed claims management company operating in more than 70 countries. Crawford has been in operation for over 80 years and is committed to restoring and enhancing lives, businesses, and communities affected by natural disasters and catastrophic events.

Crawford is the only provider in Australia to offer services across the entire claim lifecycle - from 'first notification of loss' through to litigation:

• Loss adjusting - property, major and complex loss, catastrophe response
• Third-party administration (Crawford TPA is a Lloyd's accredited provider)
• Forensic accounting including business interruption expertise
• Cyber response
• Managed repair services (Contractor Connection)
• Quantity surveying, forensic engineering & building consultancy (CRD Building Consultants)
• Legal services (HBA Legal)
• College degree or an equivalent combination of education and experience.
• One year of experience investigating, evaluating and creating estimates for exterior and interior residential property claim.
• Experience in insurance, construction, damage evaluation and estimating, building repair or similar backgrounds preferred.
• Continuous interaction with claimants, clients, and supervisors to exchange information, decisions may involve analysis of alternative courses of action.
• Good verbal and written communication skills.
• Familiarity with residential and commercial property insurance policies, terms, and conditions.
• Good attention to detail.
• Strong analytical and mathematical ability.
• Knowledge of insurance industry, terminology, customs, and practices.
• Working knowledge of ISO policies, terms, and conditions
• Computer skills and learning new technology are critical to this position. Candidate will need to have a passion for learning, exploring, and applying new technologies, apps, and software.
• Working experience in Xactimate / Xactware software applications. Also looking for Symbility users.
• Ability to work independently.
• Must have current home state license or designated home state license. Must be eligible to obtain additional adjuster''s licenses in multiple states as needed.
• Acceptable results on pre-employment drug screen, criminal background check and motor vehicle records check.
• Bilingual a plus.
• Good communication skills, organizational ability, technical knowledge, and computer skills.
• Examines claim forms, policies and endorsements, client instructions and other records when available to determine coverage.
• Effectively communicates claim process via written correspondence and phone. Position requires making outbound phone calls as well as staffing an inbound phone call rotary throughout the day.
• Utilizes current technology to investigate property losses, make coverage determination, set reserves, review, and analyze written information and estimate damages.
• Prepare reports by collecting and summarizing information required by client, local, state, and federal government and by Crawford.
• Settles claims by determining insurance carrier's liability, client's instructions and authority levels issuing settlement checks, creating regulatory and other letters required by the client. Consistent, proactive communication with customers throughout the entirety of the claims process is also required.
• Achieves required Service Level Agreements "SLA" as set forth by client and/or Crawford for claim handling process.
• Maintains expected case load.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations, service standards and client requirements.
• Maintains adjuster licenses in all required states as well as professional and technical knowledge through continuing education.
• Always upholds the Crawford Code of Business Conduct.
• Participates in special projects or perform duties in other areas as requested.
• Examines claim forms, policies and endorsements, client instructions and other records when available to determine coverage.
• Effectively communicates claim process via written correspondence and phone. Position requires making outbound phone calls as well as staffing an inbound phone call rotary throughout the day.
• Utilizes current technology to investigate property losses, make coverage determination, set reserves, review, and analyze written information and estimate damages.
• Prepare reports by collecting and summarizing information required by client, local, state, and federal government and by Crawford.
• Settles claims by determining insurance carrier's liability, client's instructions and authority levels issuing settlement checks, creating regulatory and other letters required by the client. Consistent, proactive communication with customers throughout the entirety of the claims process is also required.
• Achieves required Service Level Agreements "SLA" as set forth by client and/or Crawford for claim handling process.
• Maintains expected case load.
• Maintains company reputation and integrity of insurance products by complying with federal and state regulations, service standards and client requirements.
• Maintains adjuster licenses in all required states as well as professional and technical knowledge through continuing education.
• Always upholds the Crawford Code of Business Conduct.
• Participates in special projects or perform duties in other areas as requested.