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Design Thinking Strategist IV # 26-15778

US Tech Solutions, Inc.

Charlotte, NC

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JOB DETAILS
SKILLS
Analysis Skills, Artificial Intelligence (AI), Blueprints, Business Strategy, Change Management, Coaching, Communication Skills, Consulting, Cross-Functional, Customer Support/Service, Decision Support, Documentation, Establish Priorities, Leadership, Needs Assessment, Problem Solving Skills, Product Design, Product Lifecycle, Product Strategy, Product Support, Requirements Management, Research Skills, Storytelling, Strategic Analysis, Team Player, Testing, Training Program Development, Usability Engineering, User Interface/Experience (UI/UX)
LOCATION
Charlotte, NC
POSTED
4 days ago
Duration - 12+ Months contract 
Location - Charlotte, NC (3 days Hybrid) 

Position Summary
In this role, you will serve as a leader in the product and services space, helping teams Client new solutions that people love and drive value to the business. Your tasks will include framing opportunities with clients, structuring, and running research activities, planning and facilitating collaborative workshops driving problem definition and concept explorations, collaborating to create impactful solutions, and validating those solutions through testing.

Role Responsibilities
  • Partner closely with clients, cultivating shared understanding and alignment to ensure our work meets their business needs, and they understand the value of our human centered approach. Foster a culture of curiosity and creativity that manifests in how projects are framed and executed, considering unique variables and constraints. Coach and support product leadership with strategic decision-making.
  • Scope and design research plans based on business requirements and technical feasibility.
  • Plan, conduct, and interpret research to inform user interaction, visual direction and technical feasibility of a product or service. Research methods include user and business stakeholder interviews, usability evaluations, and concept validation.
  • Plan and host collaborative cross functional workshops and work sessions with internal and external teams to support ideation, decision making and requirements gathering.
  • During research phase, guide your team in communicating complex concepts in written and visual formats to foster shared understanding and alignment with relevant stakeholders. Also, serve as as central point-of-contact as it relates to design direction for a project team.
  • Collaborate with cross functional product teams as we bring solutions into the build phase by translating insights into actionable outcomes and artifacts like personas, customer journeys, service blueprints, and other documentation.
  • Collaborate with change management, from the definition through testing phases of work, enabling them to assess change impacts early and shape change strategies and training programs alongside design.

Role Qualifications
  • 3-5 years' experience in design research, product strategy and design and/or service design. Your story/portfolio reflects a full understanding of the entire product cycle, from initial conception through build and into deployment.
  • Experience in business strategy and value assessment a plus to align product strategy to business objectives.
  • Be able to understand the business needs and how to use value to drive research to achieve outcomes.
  • Extensive experience planning and facilitating cross functional workshops at various levels of leadership in a corporate setting.
  • Comfort with developing narratives and storytelling to influence and guide leaders and relevant stakeholders throughout product cycle.

Desired Skills and Traits
  • Consultant mindset. Creative problem solving with decisiveness while leading research efforts through ambiguous spaces. Embraces the unknown with a bias towards action in ambiguous environments. You roll up your sleeves, explore new ideas and when there's extra work needed, you get it done.
  • Plan and Facilitate - Lead research efforts to better understand people and their environments. Analyze and synthesize research into actionable insights and recommendations. Structure and lead workshops that align research insights to defined business goals, determine priorities, and leverage artifacts to make your ideas clearly understood.
  • Team Player - Collaborative maker with experience creating psychologically safe environments where people can innovate. You coach to product mindset, articulate problems and solutions clearly, striving for alignment.

(Updated) Tentative Schedule:
Review short listed candidates week of Jul 13
Decisions on who we want to invite to the practical by Jul 20

Skill set meeting process:
1) 30 min-1 hour initial screening (via Teams)
2) 4-hour Practical (via Teams)

*Portfolios are required and access to the portfolios needs to be granted, if it is password protected, or the portfolio needs to be downloaded to a PDF and shared. Please ask that they submit their portfolio as a document vs. a website or link as Clints cyber restrictions makes it difficult to browse sites or watch embedded videos on non-approved domains.

**Video submissions required**
Candidates should record a 2–3-minute video answering one or two of the questions below. The candidate would need to utilize YouTube, making their link visible once the video has been uploaded. Below are the prescreen questions:
  • What's your approach to building trust with a new client or team?
  • Describe an innovation you helped create that you are proud of?
  • Talk about a time when you encountered resistance in a cross functional environment? Were you able to overcome it and if so, how?
  • How comfortable are you experimenting with new techniques or technology? Examples could be using AI to support research or some unusual icebreaker in a workshop.

Requisition Notes
Experience designing AI solutions is a plus
Local is a requirement – Mandatory 3 days in office
Consulting experience is beneficial as it enables flexibility in ambiguous engagements
Consider personality fit - flexible, collaborative, learner mind set, can do attitude, leads with solutions

By applying, you acknowledge that AI-assisted tools may be used during hiring.

About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. 

US Tech Solutions is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.

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About the Company

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US Tech Solutions, Inc.