Design Services Program Manager

Are you passionate about managing an exceptional group of talented designers and creating exceptional customer experiences through our design program? Join us as a Design Services Program Manager and lead the transformation of a multi-channel design program that blends creativity, strategy, and innovation.

In this role, you will evaluate the current state of our program, benchmark against industry best practices, and design a scalable, customer-centric model that enhances market share, increases average order value, and fosters long-term relationships across multiple rooms, projects, and phases.

Beyond program strategy, you will play a key leadership role in developing and inspiring our team of Design Consultants. You will ensure they are equipped, supported, and motivated to deliver exceptional, relationship-driven service that reflects our brand and commitment to the customer experience.

What You'll Do

Lead the strategy and evolution of the Design Services programAssess current performance and identify opportunities for innovation and growthBenchmark against best-in-class competitors to elevate our offeringBuild a scalable, customer-focused model that drives sales and loyaltyManage and develop a team of Design Consultants, fostering engagement and performancePartner cross-functionally to enhance processes, tools, and customer experienceLeverage technology and data to drive continuous improvement and operational excellence

What We're Looking For

Strong strategic mindset with the ability to translate vision into executionExperience in design services, retail, or customer experience-driven environmentsProven leadership skills with a focus on coaching, development, and team engagementOperational expertise with the ability to build scalable programs and processesComfort with technology and a data-driven approach to decision making

Schedule: Monday- Friday Hybrid role between the Dedham MA Corporate office and all 8 store locations with an option to work remotely 2 days a week

Occasional weekends may be necessary for major weekend events

Pay Range: $100,000to $125,000 annually plus up to a 12% target bonus

We share our pay range because transparency matters. This reflects what we reasonably expect to pay for this role based on experience and performance.

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Jordan's Furniture is an Equal Opportunity Employer